James River Nursing and Rehabilitation

Emily miesner and the therapy team with Kate Kaylee and Trevor have been fantastic to work with their caring attitude and loving ways makes for a great stay I would always welcome any family’s to come see them

Communication there absolutely sucks! You call to talk to Kelsey and she don't call back. They leave there residents in there wheelchairs all day. My dad has a recliner and my sister and I have requested many times to put him in it after breakfast and lunch. They don't unless my sister goes up there and ask them to do it then it a big deal to do it. I realize they are short staff but that is no reason to neglect your residents. Anything changes on my dad care dosen't get communicate, my dad suppose to wear ted socks and leg wraps don't get done and when you ask they come back we couldn't find them or doctor d/c them. Which is a lie doctor did not d/c them. Some of cna and nurses are LAZY!!!! If you don't have the patience or compassion then you are in the wrong kind of work. My sister went there today and found my dad in his wheelchair, with soaking wet clothes. They said he spilled um excuse me.... his pants were soaked, his shirt meaning back of his shirt and brief were soaked. It smelled like urine. I know they are not changing him like they should or putting in recliner because he has sores on his bottom. Half the time you call there and no answer or it goes to voicemail and no return call. For the amount of money a person has to pay to live there the care should be amazing. It should not matter if it private pay or medicaid, the care should be amazing. I will say there is one nurse that is amazing there and that is Mary! She loves her job, she has compassion,patience. She deserves a big fat bonus!!!

My mother resided at James River Nursing & Rehab for only a few months before she passed away, but she was a patient in both the skilled nursing wing and the long term care unit. The care she received in both wings was consistent, thorough, and compassionate. Every staff member was kind and knowledgeable. My mother was not an easy patient! She made everyone’s jobs more difficult than necessary with her negative attitude and refusal to cooperate. Yet, the goal to give her quality care remained unchanged. Many staff members went above and beyond to provide Mom with what she NEEDED, even if it wasn’t always what she wanted. In spite of the time-consuming demands of caring for the needs of the residents, communication was good with the family about what was going on. Many individuals went above and beyond the scope of their job description to help my mother’s experience there to be pleasant and life-giving, even though she was only there a short while. My sister & I are most grateful!