Kanawha Place

The staff at Kanawha place has made one of the most difficult decisions of my life become one of the best decisions. They treat my aunt like family and she feels comfortable and at home!

My mother received constant loving and professional care for the 10 years she lived at Kanawha Place following a stroke that left her partially paralyzed. The continuity of staff and the accessibility of managers contributed to a team feeling directed at the best care for my mother. Our family is very grateful for Kanawha Place and its staff. Over the years the rates increased to a point beyond her budget, but the staff and managers prepared a plan for her to stay until she died.

We placed my blind aunt here based on the reviews we found online. We had no referral or firsthand knowledge and had to rely on what we saw online. At first, my aunt was loving the move. She was blind and needed assistance navigating the facility. She had someone to take her to activities and she was able to participate in exercise class which she loved, and they had other classes that my aunt enjoyed. Then the aide (activities director?) quit, the activities stopped, as no one was available to take her and stay with her to assist. We noticed her getting more and more depressed and angry about staying in her room all day. When questioning staff about her being assigned a new aid, we were told they were hiring for that position, but this went on for months until my aunts death. My aunt needed paperwork for an insurance issue so I called the business office for a straight week trying to get someone to complete the paperwork. I gave up after a week and called their corporate office. Problem solved at that point. Got the paperwork and was able to complete the insurance issue. Then when my aunt passed away (on December 18th,) we began receiving erroneous bills for her stay. We had paid a month in advance but according to them they got to keep all that money with the exception of the prepaid medical care, which amounted to almost $700. (They were also trying to bill for the month after my aunt’s death. I had them fix that). According to the Director during a conversation with her, that refund (which didn’t happen should have went out within 30 days according to THEIR policy). Once a week there after, I began calling about the refund. Where are we with it. No refund received. Heard lots of excuses. Lot of blaming the business office. Heard lots of different reasons for the exact cause of the refund too. Depended on who I spoke with. Called their corporate office office on Wednesday and was told by the Director of the center they were working on cutting