Kei-Ai Los Angeles Healthcare Center

My mother was "cared for" here recently, for about a month while recuperating from a broken arm. The main goal for her to be in a rehab facility was to receive rehabilitation, or so I thought. In the over four weeks that she was here, they did so little physical and occupational therapy that she was basically helpless upon release. Before her injury, she could stand unassisted, change her clothes by herself, and even walk a short distance with a walker. Kei-Ai, however, basically dumped her back home with zero mobility. She cannot stand with assistance for even a moment, change her own clothes, put on slippers, or even roll over in bed. They didn't have even a care plan in place or inquire whether she had a safe environment to return to. They didn't even CALL ME TO TELL ME SHE WAS BEING RELEASED! If I hadn't happened to be at my mother's house when the access van arrived, I don't know what they were planning on doing - I guess they would have abandoned her in the driveway? Additionally, they had made no care arrangements for her. I had to call my mother's physician and request an order for IHSS, which means that I had to do everything for her for nearly a week before any nurses or therapist came to see her. I am absolutely shocked at the uncaring malfeasance of a care facility like this which reaps in funding from Medicare and private insurance (my mother has bothl). I plan on reporting them to Medicare and the California Department of Health. I highly recommend you avoid allowing your family members or loved ones being placed in this scammy, heartless facility - you will regret it. I know that my family and I certainly do.

Kei Ai LA has been a wonderful skilled nursing facility. The staff is a group of dedicated, helpful, warm, friendly and hardworking professionals. They have always demonstrated great care and concern. So glad we chose this facility for my Grandpa.

My father is there now and im stunned at the lack of care. Hes diabetic and was on a meal plan given things he could not have like Jello and sweet foods. He told them about it so they gave him insulin to reverse it and he ended up having the shakes at night. However all 3 of his emergency contacts were called to let us know he had high blood sugar but is alright now. What is going on over there??