Kempsville Health & Rehab Center

Extremely horrendous conditions and treatment of loved one. There is no way this facility should be licensed to care for the elderly. Absolutely broke my heart to witness the lack of professionalism, empathy, or common decency among medical staff. Arrived to loved one in urine and crying in bed “get me out of here”. Not sure how this facility is receiving taxpayer money? I do not recommend to anyone who seeks trauma-informed and compassionate care. Loved one was discharged into this facility where they were left in a room alone, no lights, broken phone and unable to walk. Sat for over 2-hours waiting for assistance and no one responded. Staff refused to allow me to speak with anyone in leadership and withheld paperwork. Loved one ended up back in hospital to repeat process again.

I have had my dad here several times and he was always well taken care of. After coming from Chesapeake Regional Hospital I was very happy to have him back at kempsville rehab. He experienced a bad situation at Chesapeake Regional but Kempsville did exceptional work treating him and taking care of his wounds. I can't thank them enough for everything they did to help take care of my dad after leaving that hospital. He is currently at Sentara Leigh where they're treating him and I will have him back at kempsville heath and rehab where he will continue his healing. I really appreciate the staff that has been there for my Dad and making sure he is cared for. I also love that I can visit him anytime of the day or night. I get home late sometimes after driving Motorcoach Buses college teams etc. From here to there and I may get back late so on my way home I can always stop bay and check on my dad at Kempsville Health and Rehab anytime Day or Night because there you have access to your family member anytime you want to stop by.

No security system whatsoever, no cameras. I'm sorry but its 2026, a basic security system should be the BARE MINIMUM for a facility like this. Front desk doesn't pay attention to anything. Signing in is more of a suggestion rather than a requirement. Front door remains unlocked during the day. According to my family member that is currently in their care a person pulled a fire alarm during the day and ran out. I've also been told that a nurse complained about her soiling herself while she was laying in bed and complained about cleaning it up! SHE CAN'T WALK. This place sounds like a nightmare.