Kerner Ridge Assisted Living

Kerner Ridge went above and beyond caring for my mom and our family. Kindness and compassion from facility director, office staff, med techs, CNAs, housekeeping and dining room staff up until the end. There are no perfect facilities but Kerner Ridge was a perfect fit for my mom and our family. Thank you.

During the 4 years my mother was at Kerner Ridge we went through 3 Executive Directors, 5 Maintenance Directors and several months without anyone, 3+ Food Service Directors, several Life Enrichment Directors and Coordinators, and a revolving door of Med Techs and Resident Aides. My mother has always been in a wheelchair since in the facility and requires supervised bathroom and dressing/getting ready for bed. There was never any communication or regular evaluations concerning care needs unless I asked for meetings. At each meeting there were verbally agreed upon care changes that were then, never followed through with. I asked for a care plan in writing that I never got. Over the years, there were several falls that I was notified about but could never get any details because “she was found on the floor and didn’t know how long she had been there”. Several times I asked about injuries I observed on her body (one time a black eye and knot on forehead) and they were always a surprise to the staff. I FINALLY decided to install a camera in the room to observe what my mother might be doing that was unsafe and what I saw was eye opening! Care staff that never speaks unless they’re barking orders at her, attitudes like they don’t want to be there, never taking her to the bathroom at wake up and never cleaning her when changing a brief…. it goes on and on. I watched her going into the bathroom by herself everyday and coming out with no pants on because she had wet them. I watched her struggle to stand up from her bed for 3 minutes while the aide stood beside her watching and texting on her phone. My photo is the stack of notes I have taken over the years from meetings, phone calls, emails, daily camera observations, and visits. In addition, I have a file of over 200 photographs of poor care, poor housekeeping and unsafe practices. I have tried several times to speak with Navion with no satisfaction. The prices have gone up every year 6 - 8% and in my recent search for a ne

We had a bad experience with Nadia Rorie, one of the nurses. She is very rude and not helpful. Please hire nicer nurses!