La Cañada Care Center

Not please at all with the care my mom received here. My mom had to go to rehab after a fall in your independent living facility. She left NO better off then she entered. Prior to the fall (no broken bones or surgery needed) she was walking with a walker everywhere she went. A few things about the care center that just did not sit well with me. My mom got about 30-60 minutes of physical therapy. Outside of that she was not allowed to walk on her own and they would not walk with her due to staffing reasons. So...she basically spent 23 hours a day lying in bed or sitting in a chair. That does not sound like rehab to me at all. The staff in rehab were fantastic when they could spend the hour with her. The staff to patient ratios do not allow a very quick response when my mom needed something. Even something as simple as more water. They took her clothes to be washed and lost them...we looked everywhere for them. They did cover the cost of purchasing new clothes but still inexcusable. The food was typically delivered cold. They have a weekly menu but often they did not put new menus out by the dining area that I could pick up for my mom. It was VERY hard to get any updates from them and often to speak to someone I had to drive over there as calling typically did not get a response. I was over there often but there were times I had a question and I had to drive over to get an answer. On two occasions staff spilled food and in one case it took 5 hours to get it cleaned up and in the other case it was over a day even though we were told someone would be right in. She is now in assisted living and we have "in home" rehab coming and they have progressed her along. All in all, not a good experience when you think one should leave rehab in a better place than when they entered and that was not the case for my mom.There were some staff who were incredible and some that were definitely not therefore the poor rating but not a 1 star. I would caution anyone from using this facili

I gave 4 stars to start strictly because the food . My adoptive mom is in the facility now and so far it has been a good experience. Our favorite nurse is Lupita. She is the greatest, she handles her patients with love and care and makes us feel like we matter . The daily ice cream is a bonus ,and the pt people Sarah ,Jonathan, Bri and Ty are awesome as well

My Auntie was treated very well. Staff was courteous, kind and supportive. The activities such as bingo, ice cream time and movie time were helpful for socialization and distraction. Carlos the case manager kept me in the “loop” which was much appreciated. All nurses and CNA’s were hospitable and attempted to meet her daily needs. This was a very good experience and I would recommend this facility.