Lakewood Nursing & Rehab Center

Google reviews

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  Smt Griffin 6 months ago

  At some point you will probably have to make a decision about hospice for a loved one. When it came time for my mom’s hospice we had to make a decision to have her do hospice at home and hire a 24 hour nurse in addition to hospice or pay for my mom to stay at a facility and hospice would come to the facility. Our hospice company was Vitas and we chose to have my mom stay at Lakewood for her hospice as we felt hiring a nurse at home wasn’t going to provide her enough care. Our hospice company/nurses stopped in at Lakewood maybe twice a day so 99% plus of my mom’s care was really provided by Lakewood. Lakewood’s main purpose is to be a retirement community not a hospice center but to my family from the moment we got to Lakewood they were amazing to my mom and family. The first night everything seemed to be going wrong and Paula the social services director stayed well after hours to be there for my family and help anyway she could. Ron, the administrator, learned my mom was on hospice and somehow got us a private room for my mom’s final 4 days just in time for her last rights. Moses is a nurse we always saw at night and he has a gift for caring for people. Moses probably never knew that at like midnight when most residents were asleep we’d hear him talking to some of the residents and he loved his job and truly cared and we could hear it. Moses was always diligent about making his rounds through rooms. I only wish I knew the name of the young lady who sat with my mom one night for hours because she was coughing a lot. I only wish I knew the name also of another nurse who often made sure my mom had fresh clothes and came to change her clothes right before my mom passed. When we’d have multiple people visiting my mom and it was time for a meal, Lakewood always found us a room we could use to sit at a table and have a family meal. I’m very glad we made the decision for my mom to complete her hospice journey at Lakewood and I’ll never forget the kindness and c

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  Teresa Hernandez 3 weeks ago

  Extremely Disappointing and Disturbing Experience – Neglect, Lack of Compassion, and Accountability I am writing this review as a daughter who entrusted this facility with the care and rehabilitation of her mother following hip surgery. What should have been a safe, compassionate, and supportive environment for her recovery became an incredibly distressing and unacceptable experience. On two separate occasions, my mother was left sitting on the toilet for extended periods of time without assistance. An elderly woman recovering from hip surgery, vulnerable and dependent on staff for her safety, was left waiting for someone to help her. This alone is unacceptable. Unfortunately, this was not an isolated concern. Throughout our experience, there were excessive response times to call lights, a lack of urgency, and an alarming disregard for residents needing assistance. I witnessed numerous call lights illuminated while nursing staff sat scrolling on their phones. Meanwhile, residents could be heard calling out and screaming for help. The most disturbing experience occurred on my mother's final night at the facility. She waited approximately an hour for assistance. Multiple call lights were going unanswered, and the explanation was that the CNA was on lunch. Why should an entire group of vulnerable residents be left waiting because one staff member is taking a break? Where was the coverage? Where was the accountability? Even more concerning, the front desk phone lines had been disconnected, leaving my mother unable to reach the front desk to request help. For someone recovering from major surgery, access to assistance is not a luxury. It is a basic safety necessity. Reports and complaints were made regarding these incidents, yet the overall lack of care, responsiveness, professionalism, and integrity remained deeply troubling. Families place an enormous amount of trust in nursing and rehabilitation facilities. We trust that our loved ones will be treated with dignity, re

In the order Google returned them. Not verified by Caring Advisor.