Landon Ridge Alamo Ranch Assisted Living & Memory Care

My mother was a resident on pathways side of Landon Ridge. She was there from August of 2024 until she passed in May 2025. I was overall pleased with the care that she received, the nurses aides seemed to really love my mom. The communication from the facility could have been better. I had to call monthly for the bill and sometimes it was not correct, it normally took several phone calls and an email to the administrator to get a call back, but eventually it was resolved. When I had medication questions they were a responsive and got the changes done quickly. My mom fell several times but they always contacted me day or night when she fell. As she got closer to the end of her life, her decline wasn’t clearly communicated with me by Landon Ridge or by Bristol hospice (however they had just started seeing her several days before). I came to see her one day and found she had greatly declined from the month before (i live out of state and came as often as I could) I had no idea. That was the night she passed. Ultimately I was mostly satisfied with the care she received there. The staff cared for my mom and one in particular really seemed to love her. My feedback to Landon Ridge is that your communication with families should be much better, the bills should be more carefully vetted as well. Each resident should have a specific contact person assigned at Landon Ridge for concerns so families don’t have to leave multiple messages and get passed around. 4 stars because of the lack of communication.

The staff is amazing. My father has been at Lennon Ridge for three years and I’ve seen changes in the staff. Right now the staff is amazing and everybody is so helpful. I have a new chef and the food is so good. I feel happy with this place secure and I know that my dad‘s well taken care of.

On my recent visit to Landon Ridge to spend time with my mom, the staff was excellent and there were lots of fun activities on the schedule including a performance by a talented Elvis impersonator. The addition of Chef Christian in the dining room has brought huge improvements ... great food, excellent service, and an upbeat atmosphere. Keep up the great work!