Legend Oaks Healthcare and Rehabilitation - Fort Worth

My girlfriend Carolyn had a terrible accident. She had to have emergency brain surgery. At one point, we weren't sure if she was going to live. When she got to to Legend Oaks, she was in a wheelchair. The skilled and compassionate people at the facility have got her walking and thinking in real time. I am so grateful... They are amazing!

I honestly don’t even know where to begin with this place. My mother-in-law pays over $3,000 a month, and the level of care she receives is completely unacceptable. The food looks like prison food, and many of the nurses spend more time sitting at the nurses’ station than helping the CNAs, even when they are clearly short-staffed. Some of the CNAs have treated my mother-in-law with little dignity or compassion. There have been times when she waited over an hour in the restroom for someone to help her. On another occasion, a CNA falsely documented that she refused a bath. That was not true. As a result, she went five days without bathing and was left smelling of urine because no one bothered to verify what actually happened. Because she has been left sitting in urine for extended periods of time, she has developed sores on the backs of her legs. No resident should have to endure that. There was also an incident where a nurse made a medication error, which was extremely concerning and only added to our lack of confidence in the care being provided. To make matters worse, whenever family members ask for help, many staff members respond with an attitude, as if we’re inconveniencing them. Caring for residents is their job, and families should never feel like they’re a burden for asking that their loved one receive basic care. Upper management has been just as disappointing. Every complaint is met with promises that they will “talk to the staff,” yet nothing ever changes. The same issues continue over and over again. I truly don’t understand how some people choose to work in healthcare without having the compassion to care for elderly residents. These are human beings who deserve respect, dignity, proper hygiene, and quality medical care. One day, we will all grow old, and I hope those providing this level of care remember that. The state has visited this facility multiple times, but somehow everything magically improves during inspections. The building smells clea

Great facility. Patient care is number 1 at this facility. Lots of season and skilled nurses, the therapy (Rehab) is great. (Lots of amazing therapist). Administration and leadership are constantly striving and making positive changes that will improve the quality of patient care