Legend of Allentown

My dad and I enrolled my mom in the memory care unit at the Legend facility in May of 2024. Before she moved in, we took the tour and asked lots of questions to be sure it would be a good fit for all parties. After expressing our concerns for my mom, we were given assurances that she would have a 1:1 staff for the first week to help acclimate to the new setting and have plenty of activities to keep her busy and engaged. Unfortunately, that never happened. In fact, no one bothered to contact us after the first week to even ask how things were going. Needless to say that was deeply concerning, especially since we brought my mom home after a few days and nobody even noticed. As far as their activities - they had Music Memories class, but no staff were present. They simply had an mp3 device playing music while 2 residents sat beside it fast asleep. Another day we observed their Stretching/Exercise class and once again, no staff present. There was a DVD video showing some lady doing aerobics while a small group of residents sat in front of the TV. The next day we visited and wanted to join in an arts activity, but it was cancelled. Just keep in mind, there are only activities between 9am-4pm each day so residents who wake early or stay up late are out of luck. Regarding the staffing, this wasn't just some random occurrence - each day we visited, there was hardly any staff to be seen on the unit. And when we did notice them, they were cleaning the bathroom or giving medication. The sad reality is that we regularly saw the residents wandering around aimlessly or sleeping in a chair/sofa with no staff around. We also encountered a lack of transparency from management regarding the staffing ratio. When we asked about it, they refused to give a number, saying that it varied based on occupancy. Making matters worse, on one particular day my dad visited and wanted to join my mom for dinner. However, no dining staff were present and residents were growing restless - so my dad

From initial conversation to unfortunately end of life, the team at Legend showed me and my family respect and quality care. Tyler was excellent with follow through and taking concerns seriously and acting immediately. Showing our family his respect at our family members funeral is a true depiction of his character and the heart of the team at Legend. Thank you for showing us what senior living should look like!

I am amending my review from one star to three as of Sept 2026 based on the promise from the new residence director, who is the director who opened the building ~8 years ago, that she has returned and is capable of rebuilding it into an actual thriving community again. (For the past several months they have been in a staff turn-over CRISIS at both the leadership and hands-on care levels that had created nightmare situations for myself and other families.) And as we go through another super hard patch (my mom fell and is in the hospital), Jody, the new residence director has gone out of her way to make sure that my mom's discharge plan is taken care of in a good way. All that said, I am still disappointed in the corporate level decision to continue accepting new residents before the new leadership there has completely sorted out the utter chaos of past several months. The even sadder thing is that there are apparently no state or federal regulations preventing them from doing this. I am also disappointed that the corporate level is stalling on making good on the verbal promises the previous director gave me regarding how they were going to remediate our situation (asking an exhausted caregiver, who thought they were getting reprieve by moving mom there but ended up spending hours on site daily for the weeks following move in because proper care was not happening, to produce additional documentation of things that staff witnessed and could verbally attest to). So also, be aware of that - Legend is a national corporate company - the local leadership only has so much autonomy in their operations. If they tell you something, double check whether or not corporate is on board before counting on it happening.