Life Care Center of Old Hickory Village

Google reviews

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  Stacey W 3 months ago

  My mother came to this facility on July 24th, which was a Friday. She was admitted for skilled nursing care. The first night she was berated by a nurse for not knowing where the call button was. How do I know this? My mother called and accidentally left the phone on while this happened. After two weeks in this facility, she is being discharged today and I can finally leave this review without fear for her safety. 1. There is no real care on the weekends. A skeleton crew is in place, but no housekeeping occurs. The patient care suffers tremendously during this time too. Yesterday (Sunday) I sat in the “day room” of the 300 hall while patient alarms went off at the desk for 45 minutes. No staff helped the patient down the 320 hall who had fallen and laid in the floor unattended for 45 minutes. If this was your relative and you need someone to testify that he was in the floor, I can be a witness. Additionally - the remaining staff on the weekends have no problem being unprofessional or violating HIPAA. I’ve heard more than one tech calling out patient names and room numbers down the hall to other techs. For example, yesterday I found out that Mr. So-and-so was moved to the 100 hall in such-and-such room with Mr. Other Person. I now had names and the knowledge that the 100 hallway is shared rooms and who was in them. The weekend techs apparently take their breaks in the day room instead of patients, so I found out how chronically underpaid and short-staffed the facility is and what skimming meds is. 2. There is no skilled nursing care here. If you’ve come for skilled nursing care, just know that the only RNs and LPNs here are the ones dispensing medication, if you get the medication at all. Opioids are routinely missed but noted in the documentation that they were given to the patient. A random drug screen and cameras would go a long way in seeing what’s happening. Additionally - if your loved one in the facility needs skilled care, no one has the simplest of medical e

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  Kayla Lillard 2 months ago

  SO I MUST SAY I HAVE NEVER BEEN TO A FACILITY THIS CLEAN! The front desk receptionist was very welcoming and informational. The staff are more than nurturing and attentive to the needs of the patients and families. You get the opportunity to meet with all departments at the beginning of your loved one’s stay to ensure you can contact them regarding any issues or kudos! They have a wonderful activities program for your loved ones to keep them uplifted during their time at the facility. They serve the residents ice cream daily, and who doesn’t love ice cream lol. The thing I love most about this place is how much they keep families engaged during their loved ones stay. I would most definitely recommend LCCA of Old Hickory.

In the order Google returned them. Not verified by Caring Advisor.