Louisville East Post Acute Care

My husband was there for eight days. It was the worst place to have to send someone you care for. The nurses staff was very uncaring and unhelpful. In those eight days, not once did he get any kind of a bath. Never had anything cold to drink, they said they didn't have pitchers to put any ice or water in. His call button most of the time was pinned to the bed where he couldn't reach it. The bed was broken when he first arrived. He ended up with a roommate. His wheelchair was put right by the other patients bed, he couldn't even see his own TV. I could go on and on. Just know if you can find another place to go, please, please do. My husband ended up passing away, and I blame 95% of his passing on the lack of care he received at this facility.

I am writing this letter with a full heart as I prepare to leave Louisville East Post Acute after three years and five months. I wanted to put into words what this place has meant to me, in hopes that it might encourage others who are considering coming here. I arrived in October of 2022 in very difficult circumstances. I had survived cancer in 2019, during which a good portion of my left thigh was removed. Although I recovered, I was left unable to stand for long without falling. I was also carrying significant weight — nearly 278 pounds — and I was deep in grief following the loss of my husband. When I first arrived, I could not get out of bed on my own and I was incontinent. I want to be honest about that because I want people to understand how far I have come. The therapy department at Louisville East is simply the best I have ever experienced, and I tried many before coming here. Diana, my physical therapist, practices what she calls "hard love." If I said I can't, she said yes you can — and that is exactly what I needed. She would not let me give up on myself. Tony, my occupational therapist, had me lifting weights and riding the bicycle, doing something every single day. It got my mind off my grief and my depression and made me feel alive again. I was moving, and I was living. The nursing staff, the nurses' aides, and my doctors all treated me with great kindness and professionalism throughout my stay. After about a year I was given a private room, which became my own little sanctuary. The food was wonderful, and the dietitian Kathy worked with me personally to arrange fruits, vegetables, and a managed diet that supported my health goals. Over the course of my time here I have lost approximately 70 pounds. My blood pressure, which had been dangerously unmanaged and may have contributed to my falls, is now well controlled through proper medication and diet. I had been using a walker before coming here and was still falling regularly — but through the care

I recently spent 5 nights at this facility following ankle surgery. I was given a room on the 100 hall which overlooked the courtyard. During the tire stay nursing staff both licensed and CNA’s were very nice and attentive. Although food is almost always a concern at nursing facilities, mine was quite good , served hot and when asked for extra condiments they were always available. Therapy staff was helpful and helped me reach my short term goals. I slept well and meds arrived on time. Staff made a point of stopping to see me prior to discharge to wish me well. My spouse paid privately for the stay and it was well worth the money. If I need to get some short term rehab, again I would definitely recommend LEPA!!!!!