Lyonsview Health & Rehabilitation Center

I will never use this facility again. My almost 100 year old mother was there for almost 3 weeks. They take forever to answer call buttons. Mom got the worst and most painful rash from them taking forever to change her incontinence underwear (diapers). It was 50/50 on the friendliest and most helpful CNAs. The night staff was much better than the day staff. None of the staff seemed to share information with each other. The nurses, CNAs and office personnel had no idea what each other knew or did. And forget about them answering your phone calls or returning them. Communication is non existent. You will need to follow up and visit daily to make sure the person staying there is being taken care of. The one good thing was her Physical Therapist, Adel. He was awesome, took very good care of mom and kept us informed of all he did and of her progress.

My Dad was placed here after discharge from Tennova hospital. My experience with this place was so negative that I had to wait many months before writing my review just to cool down. At the outset, my Dad was placed in a room with two other people crowded in, blocked by a curtain, so he couldn't see the TV or have any social interaction. On top of being overcrowded, the room was sweltering hot. After appealing to the admissions director, I was able to get him moved. But care throughout his several week stay was substandard and understaffed. Nurses from shift to shift did not understand his case details. Moreover, the halls were consistently crowded with residents left to sit all day in their wheelchairs. When my Dad passed away, I received a terse phone call from the duty nurse that morning simply telling me, "He expired." This total lack of care and empathy was the perfect summation of the awful care here. Avoid this facility at all costs.

I stayed here over two months and the experience was great. All of the staff that worked with me were kind and considerate of my needs. Therapy group was awesome!!! They were very encouraging and patient with me. I’m a large person and sometimes difficult to move but they did their best and I recovered well. Thank you all of you. Food was good too. I will recommend this place to others as well. I will definitely miss everyone who worked with me. Job well done🫶🏻 And I love the two ladies that weighed me every day, Miss Pam, and Miss Alisha 🥰 My CNA was Precious, she was my rock, my encouragement, she took great care of me and I am forever grateful!! I cannot put in words my love for these people. I wish I could name each one but I don’t know all their names, but not one person was unkind!! Thank you for such a great experience. Connie Wilkins