Madison Health & Rehabilitation Center

My mother was sent to the Madison Health and Rehab Center at 110 Belmont Rd Madison on friday Jan 16th 2026 From the Meriter Hospital at 202 S Park St, Madison. They put her in a room which had no heating and the washroom was shared with 2 rooms.They did not give her the Pregabalin medication stating that they don't have it and they are trying to get it soon. The staff was very very rude.Next day on Jan 17th saturday 2026 morning my mother called me stating that  she's been ringing the bell since 9 am and no one is answering to lay her down into the bed. I called their office several times and then at 11 am somebody showed up to assist. In the afternoon she asked for the same med(pregabalin) and they still don't have that. I visited her around 8 pm for dinner and the staff told that the office is closed and they still dont have the medication.Next day on Jan 18th at 8 am my mother called me and said that her sugar is very high and there is no one to give her the meds or insulin. I panicked and reached there around 9 am and saw that she almost passed out on the bed and she pooped in her diapers because the washroom was locked from inside.Her sugar was very high at 375 and she was showing the withdrawal symptoms because they did not give her the pain medication - pregabalin and no insulin was given to her.I simply brought her back home and reported the same to 911. My mother could have died or gotten into worse condition. She was not safe in that facility.  I simply want this incident reported so that this facility should be closed down ASAP and my mother should not be charged via her insurance for putting her life at High Risk.This trauma can never be healed from our lives because of this facility's negligence. They almost killed my mother. CLOSE DOWN THIS FACILITY ASAP. NEVER SEND YOUR LOVED ONES TO THIS FACILITY.

I stayed here in September 2023 and did not have a great experience. I stayed again from the beginning of September to today, and it has drastically improved. The staff were pleasant and very helpful. The food was nice and much better than last time, even better than where I live. I'm actually going to really miss this place and the people here. I even asked if I could stay longer. Some of my clothes were lost in laundry but the facility made so much effort to find and replace it, the stuff they couldn't replace, they purchased for me and sent it to my home. Leaving here is going to hurt my heart, I feel like I'm leaving my best friends. I came to really care about the staff and love them all. The social worker, Marissa, is especially wonderful. She remembered me from my stay last year. She's bright and cheerful, very friendly, and helped with all my questions and made sure my items were looked for and replaced. I'm going to miss everyone dearly.

I was admitted to this facility for physical therapy and the experience was amazing. Prior to my stay there I was wheelchair -bound and could not walk without some form of assistance either from staff or with medical devices. However, through treatment and care I received I was able to walk without assistance or medical devices. The therapy department took the time to explain how and why my mobility was so limited and what could be done to improve my condition. Janet and William really helped me to build confidence in myself and helped to achieve my goals of walking again freely. I would recommend this facility for anyone in need of quality therapy with medical professionals who add a caring, personal touch to all that they do for their patients. I'd like to thank everyone there who always made sure that I was cared for and that my personal, physical goals were reachable.