Manor Grove

This place used to be ok but under new ownership, it has completely fallen off a cliff. Since the new ownership took over, they have replaced experienced administration with a social worker with no experience running a facility, lost all their permanent patient care staff (nurses/aides) and replaced them with agency labor. They are so understaffed that 1 aide takes care of 30 residents. My MIL has gone a week between showers, sat in a wet diaper for 7 hours, and had to deal with a broken toilet for over 2 weeks. Laundry doesn’t get done, basic groceries aren’t bought (they were recently out of bread for almost a week) and you can feel the absentee ownership.

The last 6 months of my mom’s life were at Manor Grove. We were new to the area and asked a local lawyer for a recommendation. It was a terrible place for someone who had a stroke and needed almost total help. We were there daily to participate but couldn’t be there 24/7 and I regret trusting the people there. The Aids were not just bad, some were abusive. I think they are mostly agency aids hire day to day. No consistency in developing a relationship because new aids came and went often. I have photos of the damage done to My mom’s arm when someone tried to pull her up. Looked like the person had long fingernails and mom had long gouges in her arm. They tried to conceal those from us. I waited a long time to write this review thinking with time all things pass. But this place was not managed well and profit was their motivation not quality assistance. Sandra was the head nurse and she was great. But she had no control over management or the quality of the aids. My mom once told me that the aids talked amongst themselves about how they hated the job and were underpaid. I guess they thought the patients could not hear them! . That’s pretty stupid. Plus the cost was very high but we thought we were paying for the best care possible. First experience with this. The experience was terrible for my mom and I will always regret that. I would not recommend Manor Grove.

Found grandma double diapered when we went to pick her up early. They also brought grandma to someone’s memorial/funeral while she was there for a weekend respite stay. Also told us we had to buy her pills from them and that we couldn’t bring hers from home. But they didn’t order her meds in advance of her stay and dispense them on time. They missed at least 2-3 days worth of meds during a 3-4 day stay. Then they told us they would pay for the pills since they had lied and also hadn’t even dispensed them correctly, it’s months later and we still haven’t had the bill paid by them! It’s $99 she didn’t have to spend and they keep going through new staff so no on has handled this issue. It’s been since MAY! We should’ve argued for the entire amount we paid back considering how mistreated grandma was. Do not bring your loved one here.