Mary Queen & Mother Center

This place should receive a negative score. The nursing home is on the same campus as an independent retirement apartment facility and an assisted living facility. My mother lived in the independent retirement apartments for 21 years and absolutely loved it. The administrator at Our Lady of Life, Ann Jones, is amazing. She knows every resident and truly cares. When it was time to transition to a skilled nursing facility we chose Mary Queen and Mother, because we thought it would be as good as Our Lady of Life. And my mom previously volunteered over there and would not consider another facility. While we understood she was moving to a different type of facility; never did we think it would be like night and day. Is it expecting to much that residents would be respected in an environment where caregivers were friendly or at least answered when they were spoken to? Mary Queen and Mother, is the absolute worst. I’ve heard people say all nursing homes are horrible and I can’t speak about other homes. But, I can speak on this one. The facility is the most unfriendly and uncaring facility. Families believe they are placing their loved ones in a caring facility where they will be respected and treated decently. Not the case. Once inside the facility, they are pretty much on their own. There are little to no activities and they are talked to and treated as if they are burdensome. As of May, families were still not allowed in, despite being fully vaccinated. I’m sure they are holding on to the COVID restrictions because they really do not want families inside. And I know why. They don’t want families to see first hand the poor level of care they provide. The administrator, Shari Kruep is like a ghost administrator. I’ve heard many complaints yet never once met her. I’ve heard she hides out and doesn’t give a care about the patients. This I can believe as she only answered one of my many many emails. And, that was after I wrote to the CEO. And, the one time when Shari Kruep r

My grandmother was transferred here after being in select care. After making lots of progress at her former care facility she spent two days here and became dehydrated. Her blood pressure dropped so low that she had to be rushed to the ER. When I spoke to my grandma she said she was treated horribly by the caregivers. I would not recommend sending anyone that needs substantial care to this facility.

I really liked coming here because I loved the residents and the facility is clean but The staffing woman is unprofessional she unscheduled me for a shift and then said I couldn't work the night shift for not showing up for the evening that she unscheduled me for. I have the proof and they have that first come first serve rule yet I always come in early right at 10:20 before the other girls but I get sent home it takes me 50 minutes to drive up there.