Memory Treatment Centers of Jacksonville

Google reviews

• A
  Amy Sutemeier 3 months ago

  Dr. Giles and the entire staff at Memory Treatment Centers of Jacksonville have given me hope for the first time! I wish I’d gone here sooner. An Alzheimer’s diagnosis for a loved one is scary but the behavior changes, safety risks, and unknown expectations make it terrifying. After 12 months of testing and evaluations without any “treatment” at another healthcare provider, we finally went to MTC and from the first appointment, Dr. Giles started an actual treatment plan. He connected me with a caretaker program through Medicare called GUIDE. He and his staff have made my mom feel optimistic about slowing the disease progression and I feel supported as her caretaker. I’m so grateful for Dr. Giles and MTC!

• K
  Keith Montgomery 9 months ago

  My initial visit in September went smoothly, and I was provided dates for follow-up appointments. However, my December appointment was rescheduled by the office, and the alternate date was moved to January. This was concerning, as it pushed services into a new benefits year. When I arrived on the rescheduled date, I waited in the original office for 25 minutes before being informed that the location had moved. No signage or notice provided. After going to the new office, I waited an additional 15 minutes before being called. At that point, I was told my appointment had been canceled because I was considered “late,” despite the confusion caused by their relocation. The front desk staff was unhelpful and advised they would look into scheduling a telehealth appointment and follow up with me. To date, no one has contacted me. Overall, the lack of communication, poor coordination, and absence of follow-up made this a frustrating experience. I would not recommend this facility.

In the order Google returned them. Not verified by Caring Advisor.