Merit Health Central

I recently visited Merit Health for an EKG and X-rays, and I had a very positive experience. The lady who checked me in was extremely kind, courteous, and professional. The EKG technician and the X-ray technician were both very informative, friendly, and professional throughout the entire process. They took the time to explain what they were doing and made me feel comfortable during my visit. Thank you to the staff for providing excellent patient care.

My gps lead me to the wrong doors. Then once I got to where I needed to be there was No where to sign in to let the receptionist know I was there. Once I finally got to her she was rude like all of that was my fault. The lady at star bucks was nice and the lady that found me in the hallway was nice. And the x-ray tech was nice.

Upon arrival, all the main entrances were locked and empty. I had to make my way around the facility to the ER entrance. There were no signs or notices letting anyone know what to do. Since when can you NOT enter a hospital through the main entrance. No security to offer help or anything. This is a VERY bad part of town which can be dangerous and people are left roaming around a hospital where all the doors are locked and closed with no help, no signage or directions. The staff was very dismissive and unfriendly and seemed irritated by simply being present or having to do their job. The only reason I gave 2 stars was because of the young man who took my X-rays. He was so kind and friendly and even took the time to walk me out (through the only available exit). He should find a hospital deserving of his kindness.