Merrill Gardens at Carolina Park

Zero stars. Anyone considering this place for their loved one who is in need of assisted living, don’t. I can’t even begin to explain my disappointment with their management and service to my grandmother over the last month. It did not take my family and I long to realize that this place is a lie and was not providing the care that was requested for my grandmother, like they told us they could provide. First off, we were told that my grandmother would receive a full welcome tour on her first day, in which when we arrived for that tour, the staff acted like they had no idea what we were talking about. From day 1 at this facility, the head “nurse” Jennifer did not properly input the medications into the system so my grandmother was not receiving her necessary medications for a couple of days. I had to go to the end of the hallway myself to ask the med tech to give me my grandmother’s meds. This probably happened because they have an LPN (Jennifer) running the nursing side of things, not an experienced BSN or MSN RN with administrative experience. By the end of my grandmother’s stay here, when we attempted to bring her home for further care, Jennifer attempted to keep legal documents that belonged to us and would not allow us to have them back when asked for. Along with that issue, there were very rude staff “care” givers telling my grandmother to her face that she didn’t belong there. So much for making a new resident feel welcomed. There were NUMEROUS times my grandmother needed help getting up, she would press the emergency help button in the bedrooms and bathrooms, and no one would come to assist. They would leave my grandmother sitting for HOURS in soaked padding, which eventually led to bed sores. This is NEGLECT on their part. They will advertise and tell you that they provide all levels of care as long as the resident doesn’t have any sort of lines or tubes, but in reality they provide very minimal level of care and then will tell you later on that they don’t p

What a beautiful place and positive atmosphere! We are so happy to see our family making friends and getting the care and support they need. Amazing how they can give each family as much time and individualized care as they do given the size of the facility, but they never let you feel that once! We’ve been clear about what we’ve needed and the staff have gone above and beyond compared to what other facilities have done. Thank you to the head nurse Jennifer and her team for providing the care and attention we were sold on from the beginning.

I was visiting a friends parent the other day and I was so very impressed with a Merrill Gardens employee and how she spoke so kindly and was reassuring a nice lady that her concerns were being addressed . The lady was so relieved and thanked her and seemed so at ease as she continued to have her lunch . I asked the folks I was visiting who the employee was and they said her name was Jennifer and she was the nurse on staff and always seemed to be able to help them when they needed her . Often you don’t see such care given when people are busy in their day . Glad to see at Merrill Gardens