Montowese Center for Health & Rehabilitation

This place was a total nightmare! They weren’t equipped to take care of my mom and still accepted her. The staff are difficult to deal with, very unprofessional. The kitchen service is bad , they even left my mom without food a day and if we weren’t there she would have gone the day like that. The only good thing is worth mention is the PT department is very good. Do not bring your loved ones here!!! They don’t even deserve the one star.

Horrible horrible place. They care more about their bottom line then they do their patients. Nobody wants to work there and they employ people who are desperate for money to pay them hardly anything. They don't answer their phones at night and this is unacceptable considering emergencies happen all the time. They never ever ever return phone calls and are condescending to family members. This place should be shut down for abuse and negligence on behalf of their patients. It's just horrible. BTW did I mention that they lie too? The parent company that owns them National Healthcare Associates has been sued several times including a wrongful death case. Do not send your loved one here. Do the footwork and find a better place.

I’d like to preface this by saying there were a couple of staff members who went above and beyond for my grandfather. The biggest issue is that this facility is severely understaffed, especially overnight. Night shift often had only ONE registered nurse and 1/4 of the daytime staff, when it was already slow to get help. Unless your family member is reasonably able to care for themselves, I can’t recommend this place. My grandfather was too unstable to safely stand on his own, yet overnight he was often forced to get out of bed and walk himself to the bathroom because no one came to help after repeated calls. We also had constant issues with his catheter because staff would not follow instructions that it needed more frequent flushing than normal, leading to repeated blockages and leaks. He would then sit in urine for HOURS while requests to clean him were delayed or ignored. On his last day there, physical therapy stopped early around 10am because his blood pressure dropped. We were told he would get a chest X-ray, but nothing else was done. He slept most of the day and repeatedly said he was too weak to stand. We kept being told to wait for the X-ray. By 5pm, we demanded he be sent to the hospital for a proper evaluation. After giving us attitude for asking to go, they finally sent in a nurse who — for the FIRST TIME ALL DAY — listened to his lungs, heard rattling, and agreed he needed to go to the hospital. Why that wasn’t checked seven hours earlier, I’ll never understand. My grandfather is unfortunately no longer with us, and because of this experience, none of our family or friends will ever be recommended to come here.