MorningStar Assisted Living & Memory Care of Albuquerque

I can’t say enough about the exceptional care and service my dad has received at Morningstar Assisted Living. From the moment we arrived, I knew we had made the right decision. The facility itself is absolutely beautiful, immaculately maintained, and full of amenities that make it feel more like a four-star resort than an assisted living facility. It has everything from a serene garden and a movie theater to a gym, a library with a cozy fireplace, and even a salon. But it’s the staff that really makes this place stand out, and I truly feel like I’ve found a place that sincerely cares for my dad’s well-being. A huge thank you to Analise Pham in the front office, who has been incredibly helpful and welcoming. Her warmth and efficiency made the transition smooth, and she really made us feel at home right away. I also want to recognize the medical director, Elijah, who has been instrumental in coordinating my dad’s care. His professionalism and thoughtful approach have given me so much confidence in trusting Morningstar with my dad’s needs, especially after months of dealing with acute medical conditions. He has ensured my dad's move from sub-acute rehab to assisted living was seamless and safe, and I couldn’t be more grateful. That is most certainly among the reasons he has been selected as best of the best in New Mexico. The nursing staff is absolutely top-notch. Their compassionate care and attention to detail have made all the difference. I’ve also been so impressed by the dedication of the housekeeping team, Daniel and the maintenance department, and the amazingly kind staff in the dining facility. They’ve all gone above and beyond in ways I didn’t expect. Speaking of the dining staff, I’ve had the pleasure of sampling the food during my visits, and I’ve been so impressed by the quality and variety of offerings. The food is delicious, and the service is equally outstanding. It’s clear that they truly care about providing an enjoyable dining experience for the r

My siblings and I checked out many assisted living and memory care facilities before choosing a place for our parents. We looked into other's basic philosophies, cleanliness, attention to residents etc. We unanimously decided on MorningStar, on the east side of Albuquerque. We moved them in with full confidence that we had chosen the best we could for our loved ones. This is a very clean, caring and active facility. The lovely woman that was our first contact is incredible, to say the least...I can't say enough good about her and her follow up! In all honesty, we did encounter some issues with the local organization and particular people and how their responsibilities were carried out. With that said, we are TOTALLY impressed with how, eventually, most everyone has responded to us and the issues we had. We are very happy with the outcome of our, and their, efforts. Things are running smoothly and quite as expected now. We love Morning Star, its caregivers, the administration, absolutely the salesperson and all involved. This Christian, moral based facility is highly recommended by our family!!

I suspected the care here was unreasonably low, but it wasn't until my family moved my mother to a different facility that it was confirmed. This review is mainly for the memory care area. If your loved one only needs assisted living, your experience could be ok, but if like my mom, you no longer remember how to take care of yourself, different story. I'll start with a positive. The building is really nice. Hygiene is substandard. I took my mom to the dentist after being in their facility for a number of months, and her dental hygienist was enraged at the state of her mouth. I sent a foot nurse to see to her foot pain, and they reported her toes were black with grime and nobody noticed or informed us that her toenails had not been cut once. The food in memory care was increasingly bad. She was given juice to drink - not water despite our requests - and while sometimes the food seemed just ok, other times, it looked terrible, nothing fresh or fresh made or healthy looking. She never had her own eyeglasses on. Nobody noticed or kept track despite my numerous requests. She went in with a very nice wardrobe, which gradually mostly disappeared as her closet was filled with old, worn, wrong sized items, even large men's clothes. She had multiple pairs of nice shoes, and by the time we moved her out, she had 2 shoes (not pairs) of her own that matched. Both her coats gone. Her walker gone. They couldn't find any of her things. When I would drop in, she was most often in mismatched, inappropriate pajamas, no bra, hair not brushed, one slipper, etc. Without exception, every time I dropped in, most (not all) of the staff were sitting together and on their phones, INCLUDING the male supervisor. There were a couple of staff who seemed to care and be half way professional, but they tended to be replaced at high rates. One staff member told me the situation bothered her and she tried to bring things up, but it was useless. Possibly worst of all, when we tried to