Mountain View Center

Google reviews

• A
  Andi C-Boutwell 2 months ago

  Advanced entry is quick and easy, the welcoming person at the desk was helpful in directing me to the rooms I wanted to visit. Staff that I encountered are pleasant and seem attentive to the residents.

• K
  Kelly L 7 months ago

  My father was recently a patient at your facility for rehabilitation, and unfortunately his experience raised serious concerns regarding the quality of care he received. My father has known cardiac issues and was extremely weak during his stay. On multiple occasions, he did not receive his scheduled lunch and our family had to request that food be brought to him. This lack of basic care was troubling given his medical condition. Additionally, my father experienced a gastrointestinal accident and required assistance. When he called for help, staff provided him with towels and a basin of water and expected him to clean himself. Due to his weakened condition, he was not capable of doing this independently. Staff appeared reluctant to assist him, which caused him significant distress. The resulting anxiety caused his heart rate to spike, creating a potentially dangerous situation considering his cardiac history. The following day he was admitted to the hospital, where it was discovered that he had several deep pressure wounds that had not been identified or treated during his stay at your facility. As someone who works in healthcare at a Level 1 trauma center, I understand the importance of attentive care, patient safety, and maintaining high clinical standards. Unfortunately, the care my father received did not reflect those standards. Based on this experience, my father will not be returning to your facility. We found the staff to be inattentive and the level of care to be far below what patients deserve and should reasonably expect.

In the order Google returned them. Not verified by CaringAdvisor.