New Vista Nursing and Rehabilitation Center

All of the security guards are always such a pleasure to see and speak with upon arrival. I wanna thank the entire staff for always doing the best they can with their available resources. I dont always get to see my mom as much as I would like due to how far away I live. However, I am grateful for the staff on the 3rd floor and even on the 6th floor who help out with my mom. She is a tough cookie but she has a great heart. -LaShawn Johnson

This place is absolutely revolting. Downstairs looks decent when you walk in but that's where it ends. This place is nasty it smells a males restroom that has never been clean. The smell is worse than a portable potty you find outside that's been abandoned in the desert heat. There's a social worker there named Míriam Acevedo and she is useless and rude truly doesn't deserve a job. The other social worker I spoke to plus the supervisor also very useless but Míriam is my grandmother's social worker and she is absolutely useless and her attitude is ugly nasty and disgusting. She thinks she is helping but she is not. The staff doesn't know where the patients are and only way to find out is by asking other patients and hope they are coherent enough to be accurate. Lazy people working here no real security don't even have to show identification to enter just take a picture right a name and click yes on the screen. You could bring drugs and weapons all throughout the place and they wouldn't even know. Just horrible disgusting and unsafe and a literal bathroom that they store the elderly and the sick people at to make money. I'd give no stars but that's not an option

I visited a family member at New Vista and had a mixed but mostly disappointing experience. The social worker was helpful and gave our family useful information about therapy, care planning, and follow-up. I appreciated that. However, when we arrived, my family member’s clothing and bedding were dirty/wet, and she was upset and uncomfortable. We had to alert staff more than once, and I changed her clothing myself while waiting for the bedding to be addressed. Her bedding was eventually changed, but it took more effort than I expected for a basic care need. She was also complaining of severe mouth/gum/tongue pain. Tylenol was given, but the communication around next steps for dental/provider follow-up was unclear. I’m grateful for the staff who were helpful, but my overall first impression was concerning. I hope communication and responsiveness improve, especially around cleanliness, pain complaints, and resident dignity.