North Houston Transitional Care

Google reviews

• T
  Travis Family a month ago

  Absolutely HORRIBLE experience. I would not recommend this facility to anyone looking for quality, compassionate care for a loved one. My mother has stayed at this facility twice, and both experiences were extremely disappointing. On multiple occasions, my mother was left sitting in urine and feces. Both stays were also followed by UTIs. Getting anyone on the phone was incredibly difficult, and when we did speak with staff, we frequently encountered rude and dismissive attitudes when we were simply trying to advocate for my mother’s care. Our discharge experience was especially upsetting. Marisol, the discharge coordinator, handled my mother’s discharge extremely poorly. In my experience, she was dismissive, made hurtful comments, and attempted to place blame on my mother rather than taking responsibility for properly coordinating her discharge. This was an already difficult situation for our family, and the way it was handled made it significantly worse. We also had serious concerns regarding billing. Even our insurance representative expressed concern about the amount the facility attempted to bill my mother, who is a Medicare patient. Our interactions with management and the billing coordinator were equally frustrating and disappointing. When families place a parent or loved one in a facility like this, they are trusting the staff to provide basic dignity, proper care, and communication. Based on our experiences here, that trust was repeatedly broken. Please think very carefully before sending someone you love here.

• M
  Melanie Gideon 2 months ago

  My 102 year old Mom lives here, and we could not be happier with it. The staff is exceptionally friendly and thorough with her care. She has social interaction with other resident every day, and she’s always happy when we go to visit. She has her own suite, including a living room, bathroom, bedroom and kitchenette, so she can be surrounded by her own things. Rates are quite reasonable, but I can’t recommend a better place at any cost.

In the order Google returned them. Not verified by Caring Advisor.