North Point Healthcare & Wellness Centre

Google reviews

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  Merelle Buttner 2 weeks ago

  Title: My family’s terrible experience with North Point Healthcare & Wellness Center I’m sharing this because families deserve to know what others have experienced when choosing a rehabilitation facility for a loved one. My experience with the administration at North Point Healthcare & Wellness Center has left me angry, exhausted, and deeply disappointed. My mother has been there for rehabilitation and still needs hands-on assistance with walking and basic daily activities. During therapy, she uses a walker with someone holding a support belt and another person following with a wheelchair. Her physical therapist described her as an extreme fall risk. Making sure she has the support needed to return home safely is a serious concern. Getting clear answers and help coordinating that transition has been an incredibly frustrating process. Here is what I have been dealing with: * Repeated emails and requests for assistance that have gone unanswered. * Difficulty getting clear confirmation about the requested home health authorization and what had actually been submitted to her insurance. * Being told she would be discharged while I was still asking for basic information about discharge instructions, timing, and arrangements. * A request for her complete medical records that I made more than 60 days ago and am still having to follow up on. I have since learned that the insurance denials were caused by North Point’s social worker and administrative staff submitting the prior authorization requests incorrectly. We were left scrambling to figure out how to bring my mother home safely while the paperwork needed to obtain her equipment and support was being handled incorrectly. That makes this even more upsetting. These requests affect a vulnerable person’s ability to get the care and assistance they need. Families should be able to trust that the staff responsible for coordinating those requests will submit them correctly, follow up, and communicate when there is a probl

• D
  Daniel Luevano a month ago

  First and first and foremost they are carrying and empathetic. The place is very clean. Even in morning when all the patients/residents are voiding at the same time they move with well practiced precision in a caring way.. You can tell it’s not just a job with a lot of them is a calling.

In the order Google returned them. Not verified by Caring Advisor.