North Rehabilitation Center

I’m happy for you if you had a good experience at this facility. Stephen, Robin, PT’s, OT’s and some others, are for sure, proficient and caring staff. My brother had a decent experience and I am grateful to the staff who cared. It was clean enough. The food was, for the most part, horrible. Rarely, if ever, fresh fruit or vegetables. Soup and grilled cheese often. No special diets for heart or diabetes patients. THE WORST PART, is how badly patients who have no one to advocate for them are treated. It appears they are left there to die. I had several questions when my brother was discharged. Belinda, the administrator, who should NEVER be in charge of anything, didn’t have answers for me. Her answer to just about everything was, “I don’t know, I’ve only been here two months.” SERIOUSLY? Not my problem!!! The staff is VERY loud in the halls, even at night. Very difficult to get any sleep. And God bless those who had no advocates! They could lay in their own feces for 3 or more hours before being cleaned up. I bet people die there from sepsis from bed sores. And the patient next to them has to breathe/smell that until the poor person is taken care of. But beware, I work with seniors and have visited many nursing facilities (4 hours or more per visit). The expensive ones are very clean, have decent meals, and smell nice. But care? All the same! It’s the staff. Most have little compassion and, of course, are on their phones as much as possible. Staff should have phone access ONLY when off the clock. They say the policy for answering patient’s call buttons is 10 minutes or less. FORGET THAT!!! If you can visit your loved one at least 3-4 times a week, they might be ok. When you visit, take fresh fruit, veggies, and healthy snacks. Keep a journal of daily activity - you may need it later! The case manager was so incompetent I had to call the Ombudsman organization to help me be sure of my brother’s rights upon discharge. If you’re not a senior yet, make plan

I see huge improvements with new ownership and the new guidance of the DON and Admin seem like they’re gonna be on point and I look forward to the great exceptional care that my mom‘s received at this facility

My mom’s been there for several years and I have to say the new ownership has done a fantastic care in the building. Looks like it’s getting redone.