North Ridge Health and Rehab

Google reviews

• J
  Jodie Ann 2 weeks ago

  If I could give North Ridge Health and Rehab zero stars, I would. Negligent. That's the one word I would use to describe the care my mom received there. My mom went to North Ridge for care and support following a spinal cord injury. Instead, she was ignored, dismissed, and belittled by the very people responsible for taking care of her. She was even cut off from physical therapy without explanation. We advocated, we complained, we made formal grievances, and we tried to get her moved while we continued to watch her decline. Her health and well-being deserved far more than what she received. My mom developed a serious infection that progressed to sepsis. That doesn't just happen without warning. It happens when something is missed, ignored, or not taken seriously enough. From there, everything fell apart. Hospitalization. Intubation. Pneumonia. MRSA. And then she was gone. Just 23 days after being admitted to the hospital. In my opinion, North Ridge’s negligence played a direct role in my mom’s death. I will always wonder if my mom would still be here if North Ridge had just done their job and taken care of her. If you're thinking about sending someone you love to North Ridge, I would seriously reconsider. Ask questions. Visit often. Advocate for your loved one. Because you should never have to wonder whether the people entrusted with their care are actually doing their jobs. North Ridge promised big things when we got there. I trusted them to take care of my mom. I will regret that for the rest of my life.

• A
  Anna 3 months ago

  One Star - Do not trust with end of life care. It has taken me over a year to write this review. My dad was placed in "hospice care" at this facility last May, and what I witnessed during his final week was deeply traumatizing — for both of us. I put "hospice care" in quotes because that's not what he received. Hospice is supposed to mean patients who are transitioning are kept clean and comfortable until they pass. My father was neither. Basic hydration and hygiene were ignored: He was a tracheostomy patient who needed assistance drinking water and receiving oral hygiene daily — I was assured he'd get this. He didn't. I had a newborn at home and couldn't visit for about 24–48 hours. When I returned, it was clear he hadn't had any water the entire time. I immediately called the nurse manager, who used the moment to train his room nurse on what hospice care actually means — training that should have happened before she was put in charge of a dying patient. I left him there that night terrified. There was no working air conditioning during a heat wave. Temperatures outside were in the 90s and 100s, and his room's AC was broken. My family brought in and installed our own window unit, with the facility's approval. Multiple times when I arrived, I found the unit turned off, and my dad overheated and miserable. Basic care requests went unmet. We asked for his face to be cleaned regularly and his beard shaved. It took a full week for them to shave his beard. This is not an exaggeration or a one-off complaint — this was a pattern of neglect during the most vulnerable week of my father's life. If you are considering this facility for a loved one's hospice care, please look elsewhere.

In the order Google returned them. Not verified by Caring Advisor.