Northgate Park

I am writing to express my deep concern regarding the quality of nursing care provided to my mother at Northgate Park. The following issues are unacceptable and raise serious questions about medication safety, staff accountability, and overall resident well-being: • Improper Medication Handling: A nurse broke up multiple tablets and placed them back into a vial. The correct procedure is to split a tablet and administer both halves within the same day or on consecutive days. Splitting an entire vial of tablets is a clear violation of proper medication protocols. • Medication Dosage Errors: My mother has consistently received incorrect dosages, despite the correct dosage being clearly written on both the jar label and the top of the container. • Misleading and Unnecessary Recommendations: A nurse told my mother she needed to purchase a cushion she already owns. • False Statements Regarding Medication Pickup: A nurse informed my mother that I was unwilling to pick up medication from Kroger, when in fact there was no medication ready for pickup. The staff do not inform me if they need medication nor do they order it from Kroger's where I get an email there is medication ready to be picked up. • Delayed Medication Administration: My mother reports that she sometimes waits two to three hours after requesting her medication. This is unacceptable and poses a risk to her health. Additionally, I was told that the nurse who broke up the tablets was not part of your staff, yet there is no record of an outside agency nurse providing care. This lack of documentation raises serious concerns about security and oversight within your facility.

We moved my in-laws into Northgate Park a few months ago because my mom lived there in the past and she loved it as well as I loved it. My mother-in-law has passed but they were great and Hospice was great taking care of her. My father-in-law is thriving there still and cannot say enough nice things about it. Peace of mind that he is somewhere he enjoys. Another big bonus, when we moved them in I ran into several people on staff who were there back when my mom lived there. Unheard of in that industry!

When I came to Northgate Park in October of 2024, I was warmly greeted with an infectious smile and hearty welcome by Emily, the move-in coordinator. On that day, she was in character, dressed as Dorothy from the Land of Oz. It didn’t take very long at all before I felt very comfortable and secure. From the start, I was made to feel important—like I mattered in the scope of things. In every facet of the operation of the facility, I have experienced staff who are dedicated to the care and well-being of the residents. Everyone is friendly and attentive to your needs! I tend to be a bit involved with my art and creativity, which keeps me occupied—so now I’m free to pursue whatever inspires me. In the meantime, Martha, Amber, Katie and Kim devote every waking hour to creating and managing various activities that keep the residents as busy as we want to be. And BINGO, three times a week, is a big hit! For the folks in wheelchairs, there are escorts—ever-present and ready to be of service. As difficult as it must be to cater to the tastebuds of over a hundred individuals, Dining Services Director Jacob is to be commended for keeping us well-fed. From the impeccable housekeepers and the extremely talented maintenance workers to the very caring, compassionate nursing staff—high standards abound! And I must give an honorable mention to the wonderful individuals who welcome visitors and manage a myriad of important tasks at the front desk and offices. I felt certain that when I gave up my house of 30 years and my late-model automobile, I had forfeited everything of value in my life. I was very wrong. Although I did relinquish my house, I soon found a home at Northgate Park.