Oakmont of the Lakes

Google reviews

• K
  Kathy H a month ago

  If you care about your loved ones, DO NOT PUT THEM HERE!!!! I cannot speak to the assisted living section, which is all they seem to care about, since those residents are able to communicate with their families, but the memory care wing is abysmal, negligent, and I have to believe in violation of several laws. Particularly since this is where the more nonverbal residents are. Their website speaks to quality of food, which in memory care, is not fit to feed a dog. Their answer???? Memory care receives different food from assisted living, which is an understatement. The food was always served cold, was seldom what they ordered, and was completely unedible. More importantly, when you have an Alzheimer's patient, you do not leave food trays in a room for 18 hours, when they could potentially eat food that is no longer safe to eat after sitting at room temperature for many hours. We visited every single day when they were in this terrible place. We witnessed staff yelling at other residents, and staff consistently sitting down on their phones actively ignoring residents. Our 2 family members were listless and depressed while they were here, and several times begged us to stay because they did not want to be left alone there. They were charged for higher levels of care which they did not receive, and did not even receive basic human care, nor the minimum levels of care that they advertise. The only time the Depends (diaper) was changed was when WE did it. They were not bathed regularly, and it was so bad, that a hairdresser stated that they could not style their hair because it was too greasy. When an Alzheimer's patient has diarrhea, (probably due to the food) and the staff is alerted, they leave them sitting in soiled clothes and remove food trays, rather than clean them up!!! We have multiple witnesses and camera footage of the abuse and neglect that they suffered, and have initiated a complaint with the state. The depression our family members suffered immediately

• S
  Steve Oneto 4 months ago

  I've called this facility to schedule a tour. I have an elderly mother, and though she doesn't need assisted living yet, I want to be prepared for that likelihood. I've scheduled tours with several facilities to see which would be the best fit should that day come. I called Oakmont of the Lakes on Monday and left a voicemail. No call back. I called again on Tuesday at 9:30AM This time I spoke to a representative who said she worked at the front desk . She checked to see if their Marketing Representative was available to speak to me. She put me on hold for a few moments, came back on the line and told me the Marketing Representative was in a director's meeting, but that this person would pass right by her desk and she would give the Marketing Representative a message to call me. No return call. I called again that day at 4:00PM only to get the voicemail again. I stated in my message the reason for my call, that I had left messages prior and this would be my last message. Today is Friday, still no return call. I don't know if this is the culture at that facility, but it certainly speaks to their lack of care as well as their disregard for families. That being said, it's not the type of facility I would place my mother for care, especially if she were in a state of vulnerability.

In the order Google returned them. Not verified by Caring Advisor.