Oaks at Pooler

I just want to say what a Godsend this place has been to me and my Dad. My dad is in the Horizons Memory Care wing and the staff has been amazing. He was previously "asked to leave" another local Memory Care facility due to behavior problems associated with Sundowners after only a month. I was at my wits end. When I talked to the staff at The Oaks about what was going on they assured me that it was not anything they had not seen in other Alzheimer's patients and they would work with him. Their goal is to make sure that this is the last place he would have to be moved to and could live out his life without disruption of moving to a nursing facility. Everyone there has gone out of their way to learn about his life prior to Alzheimer's so they can better adapt his activities to things he likes to do. You can tell how truly caring they are and the genuine concern and care they give my dad. The interaction of the staff with all the patients is wonderful. They are very patient and treat everyone with respect. Dad has been there 3 months now. It took me a little while to relax and realize that they have this under control but it is an amazing feeling to know that when I cannot be there I do not have to worry about him. I could go on and on but for those looking for a place to put a loved one when the tough decision comes I would recommend visiting the Oaks. When you start looking do your homework and make sure that wherever you go there is enough staff and that they are trained well. A place can look great but not have the proper care and staff to take care of your loved one. The Oaks has both.

The caregiving at the Oaks at Pooler is exceptional. They have independent living with assistance as well as a memory care unit, fully staffed with caring and supportive attendants. The atmosphere is warm and welcoming and I can’t say enough about how much the staff takes an interest in each and every resident. I recommend them all the time tofriends who are looking for this level of care for their family members and will continue to do so.

The reason I don't give The Oaks at Pooler a 6-star review is because there aren't 6 stars. My 84 year old mother got to the point where another assisted living facility could no longer give her the care she needed. I couldn't bear to see her in an outright nursing home. I contacted The Oaks and they absolutely went out of their way and bent over backwards assisting us in getting Mom into their facility. They worked with us on financial arrangements, answered all of our questions, were always courteous, returned our phone calls, and were just generally good, outstanding and caring people! The Oaks was the best decision that we made for the comfort, safety, and well being of Mom. It was so very difficult with the Covid19 mess, not being able to visit, but it was totally understandable. It just went to prove that The Oaks placed the safety, health, and well-being of their residents above all else, and it was greatly appreciated. We lost Mom 2 or 3 months after she moved in, but those 2 or 3 months put my mind at ease knowing she was well taken care of. I will forever be greatful to The Oaks for the service they provided my mother. I know I will omit someone, but I want to mention and especially thank Sherri, Nikki, Diane, Kimberly, and Kayla for their outstanding love, care, and devotion.