Optalis Health & Rehabilitation at Kent-Crossing

Google reviews

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  LeAnn Reyes 4 months ago

  Most staff in general were nice, helpful, and caring. The majority of the place is nice and there's lots of residents out and about. But I had some major issues: First, I was shown some great areas and rooms. But after we accepeted and everything was settled, my mom was put in a room that didn't look like what I was shown. I cried and felt bamboozled. As if things weren't hard enough. I didn't let my mom know that though. I wanted her transition as smooth as possible. But to "fix" the problem, they told her I didn't like the room or something and asked her if she wanted to move. She said no. Then the bigger problems: Hardly any communication. (Only one nurse toward the end was responsive, Lisa. And I appreciate her so much) The nurse practitioner never called me back about my mom's condition and my concerns. Staff kept pushing narcotics on my mom and someone even tried sneaking one to her. Optalis never even got back to me about that. As my mom continued to become paranoid and hallucinate, the doctor on staff still maintained she had capacity and due to them pushing narcotics on her (and ignoring her dedication to sobriety)... she had them removed from her chart 2 days before she passed. They were able to give her some in her final hours.

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  Sharon Averhart a month ago

  I visited my friend today and while I was there the administrator for Optalis Health & Rehabilitation at Kent-Crossing, Eric Link, entered the room and approached my friend regarding a complaint she reported. He acknowledged the issue and asked a few questions then returned a short time later to let her know that her concerns have been addressed accordingly. I was very impressed with the personal nature in which things were being handled and not being ignored. Very commendable in such a difficult and demanding position. Thank you for your kindness and compassion. My friend is going through one of the worst things imaginable and needs to be treated with love and understanding during this most difficult time.

In the order Google returned them. Not verified by Caring Advisor.