Optalis Health & Rehabilitation of Dearborn Heights

Google reviews

• S
  Sophia 2 months ago

  I can’t say enough wonderful things about this place! The administrator, Darlene, is absolutely wonderful. She is compassionate, caring, and genuinely goes above and beyond for her residents. My neighbor is here, and I’ve seen firsthand how much care and attention she gives to everyone. Darlene truly cares about the people she looks after and treats her residents like family. It’s clear that their comfort, happiness, and well-being are very important to her. Having someone so caring and dedicated makes a huge difference. This is a place where you can feel confident knowing your loved one is being cared for with kindness and compassion.

• C
  Carla Smith a month ago

  Saturday, September 19, 2026 I arrived at the rehabilitation/nursing facility on Ford Road in Dearborn Heights at approximately 7:25 PM to visit my father. While there, I noticed a spill underneath my father’s bed. I asked a staff member if I could get some cleaning supplies so I could clean the spill myself. Instead of simply helping me with the cleaning supplies, the staff member, a dark-skinned Black woman with blonde hair, accused me of being aggressive, argumentative, and having an attitude. I did not raise an issue with her or come to her aggressively. I was asking for cleaning supplies. I asked the staff member for her name, but she would not provide it. I saw the names Darlene McMillan and Kenyatta James listed at the facility, but I cannot confirm whether either of those individuals was my father’s assigned nurse or the staff member involved in this incident. While the staff member was accusing me of being disruptive or a nuisance, other staff members were present. They looked at me but did not step in, offer assistance, provide the staff member’s name, help with the spill, or suggest another person I could speak with. From my perspective, the staff appeared to support one another rather than address my request or help resolve the situation. At approximately 7:40 PM, I was preparing to leave the facility. For documentation purposes, I am noting what I personally observed and experienced. I am concerned both about the way my request was handled and the lack of assistance from the other staff members who witnessed the interaction. As I was leaving the facility, I observed another nurse at the nurses’ station with a phone conversation playing on speakerphone. The dark-skinned Black nurse with blonde hair whom I had interacted with earlier was leaving because it was around shift change, and I heard her discussing the interaction she had just had with me. I knew the conversation was about me because she specifically repeated details from our interaction,

In the order Google returned them. Not verified by Caring Advisor.