Osborn Health & Rehabilitation

I’ve had enough personal experience with Osborn Rehabilitation in Scottsdale to see what goes into caring for patients every single day, and I have a great deal of respect for the people who do it. A rehabilitation facility is a challenging environment. There are a lot of different personalities, needs, expectations and difficult situations to manage at the same time. From what I’ve seen, the staff at Osborn does about as well as anyone reasonably could in balancing all of it while still treating people with dignity and respect. That includes the doctors, nurses, administration, dining staff, housekeeping, maintenance, therapy teams, activities staff and all of the support employees who keep things running every day. If I singled out one employee by name, I’d have to name a dozen more who deserve recognition. There are a lot of people here who truly excel at what they do. One thing that especially exceeded my expectations was the activities program. There are things happening regularly, along with special events for holidays and sometimes activities that seem to happen simply “just because.” Those things may sound small from the outside, but when someone is going through a difficult period in life, they can make a big difference. The culture here helps bring some normalcy, enjoyment and value to days that might otherwise be pretty tough. I’ve also appreciated the balance between making patients feel like family while still respecting privacy, boundaries, rules and regulations. That isn’t always an easy line to walk. Of course, not everything goes perfectly every time. No healthcare or rehabilitation facility can honestly promise that. I look at it like baseball: even the best hitter in the league isn’t going to hit a home run every time he steps up to the plate. You judge him by what he does over the course of the season and whether you want him on your team. Based on my overall experience, I’d want the Osborn team on mine. Good facilities also don’t happen by

After Derrick’s open-heart surgery, he stayed at Osborn Health & Rehabilitation for his recovery, and we are so grateful for the care he received. The nursing staff was compassionate, attentive, and always treated him with kindness and respect. The therapy team was encouraging and played a huge role in helping him regain his strength and confidence. Everyone worked together to make sure he was comfortable and progressing every day. Recovering from heart surgery was overwhelming, but the staff made the process much easier for both Derrick and our family. Their professionalism, patience, and genuine concern never went unnoticed. Thank you to everyone at Osborn Health & Rehabilitation for helping Derrick on his road to recovery. We truly appreciate everything you did and highly recommend your facility.

If you have loved ones here please get them the hell OUTTA THERE. My mother was in this facility, she wasnt getting her meds. My mother has stage five kidney failure, heart and lung issues due to sarcoidosis. Her meds that help with her breathing wasn't being administered, which resulted in her having shortness of breath. When it was told to the nurse she had meds that were to help her breathing that's supposed to be taken every four hours, she kept talking about she doesn't know, she just got back from being off a few days, intake nurse didnt tell anyone anything. Basically finger pointing. Hallway smells like poop, bags of trash just sitting outside the patients doors. Went to get my mom, some guy was hanging halfway off his bed in a diaper. Asked for all my mom's things because she wasn't coming back, they tried to keep some of her meds. We had to resort to calling the cops to get it. Her clothing we have to mysteriously come back for in the morning. This place is the worst ever. My mom was there all.of 3 days and had to go back to the ER