Paintbrush Assisted Living

Sadly I am writing this review 4 1/2 months after my mom passed away because the problem(s) we experienced at this assisted living facility are still ongoing. Families deserve the full picture. My mom was approved in May 2025 at the highest level of care requiring full assistance with daily grooming, tolieting and transferring every 2 hours. While the first couple months seemed acceptable serious care failures and leadership concerns followed. For the final 7 weeks of her life, I had to be present daily morning until bedtime monitoring care. She passed away Sept. 7th 2025. Staff were not trained in safe transfers, tolieting or mobility. I personally had to show staff how to care for my mom. She developed severe bruising from improper handling which stopped only after a specific staff member was terminated. Chronic understaffing was constant, one RA covering 2 floors and 1 med tech for all residents. NO RA knew or had read my mother's Care Plan, developed by staff. Despite repeated meetings with site leadership regarding better communication , nothing changed nor was there a desire to make better. It took an ombudsman meeting with site leadership to get her Care Plan posted in her room. Even then, unsafe practices continued including removing oxygen and attempting to use a walker when she was fully wheel chair bound. My mother was sitting in urine and feces for at least 6 hours, which was deeply traumatic. Food safety was also an issue-dietary restrictions ignored and pureed food requirement were ignored creating serious choking issues. Hines Hospice requested basic tolieting documentation to manage comfort and medications. The facility refused until the meeting with the ombudsman and me making a poster on door for RAs to check off as they left the room. There is so much more but word count restrictions do not allow for more. Everything shared here was personally witnessed, documented and reported to managing vice president at the time and owner. I should ha

I met Reuben Maughn at this location for a tour, so this review is based on my observations during our walkthrough. First of all, Reuben was very friendly, knowledgeable and consistently kept asking if I had any questions. Customer service at this location appeared to be top notch. Every employee or resident I met were super friendly. The amenities this location has are outstanding. They have private dining room, looks like a conference room, but was very roomy. The dining experience is similar to any sit-down type restaurant and the menu had a good variety. I liked the outdoor patio area, which had a custom pizza oven, vegetable garden, and small dog park. I was shown a single bedroom and studio bedroom. Both of the bedrooms appeared to be roomy and had showers for people over 35; there were no steps to get into the shower. I really liked the place because it had a lot of amenities and was not a huge facility. I have visited huge facilities which can be overwhelming for me, more less my 97 year old mother. I hope this place works out for my mother; everything about this place was positive.

For assisted living and moving into memory care this is an excellent facility to consider. The architecture, ambience and warm feeling you receive just walking in is only the beginning. The welcoming staff is a window to the care throughout the facility. The layout is well thought out, efficient and convenient. The apartments are well designed and comfortable, each with well designed bathrooms to meet all needs. A building is just a building, but the care provided to the residents and loved ones is what makes it a home. The care and attention from staff is consistent and sincere. From inclusion in activities and services for social interaction to personal care and medical attention residents are made to feel at home and cared for. Paintbrush provides menus for residents that varies daily and seasonally that is tasty for both residents and guests, including a variety of alternate menu options. Staff is very good communicating with family members on issues for the care and support of loved ones.