Palms Care Center

The people here are "polite" or at least they act like it, and I will acknowledge that first. But politeness does not make up for serious communication failures & just lack of care and at this point I am beyond frustrated and deeply uneasy about my mother being here. My 67-year-old mother was sent here after a hospital stay for severe weakness because she needed therapy to regain strength and go home. Before this incident, she was fully independent, handled all of her own daily tasks, and has NEVER had any problems with doing things on her own and being her own person all that to say she's not someone that bothers anyone and the only time she'll ever ask for help is if she really can't do something on her own. Before she was admitted, I clearly told staff that my mother does not speak English and primarily speaks Creole. I was reassured multiple times that many staff members speak Creole and that communication would not be an issue. That has not been our experience at all. In just ONE WEEK, I have already had to call this facility multiple times because of concerning situations: • One night, while I was on the phone with my mother, I heard her repeatedly call for a nurse just to ask a simple question what medication she had been given. She was dismissed over and over. When I called the nurses’ station to explain that she was only trying to understand what medication she received, I was told by the specific nurse that she had that night that she didn’t know that my mother didn’t speak English even though this was clearly communicated before admission. It felt more like she was being a bother rather than being heard and being treated as if she doesn't know what she is talking about!! (I'm aware that a lot of patients there have memory issues or dementia or something of the sort but THAT IS NOT HER CASE) • On another occasion, my mother told me they were about to give her blood pressure medication before even checking her blood pressure. She refused it herself, bu

My husband stayed here for short-term rehab, and the care was excellent. Janelle in admissions was very supportive and explained everything clearly. Aides Yolande and Paul took wonderful care of him, and Shenette, the supervisor, was always attentive. The therapists went above and beyond — he came for therapy, battled Covid, and was soon up and walking again! He’s currently in the hospital, but I’m confident he’ll continue to receive the same great care when he returns.

When I first arrived I had a hard time adjusting to my new situation. I met this young lady by the name of Lakisha (Guest Services) she turned my frown into a smile with her loving energy, kind words to comfort me. She also made sure that I had a ride to my discharge location. What ASSET she is to your company, and I know I’m not the only resident that she caters too. Before starting therapy I thought I didn’t need it however after I completed it I realized how important it was too me. Everyone was amazing after I allowed them to assist me. My stay at Palms Care was Great. I recommend it for REHABILITATION, and LONG TERM CARE for your love ones.