Park Manor of Cypress Station

Google reviews

• A
  Andria House 5 months ago

  I recently posted a review about my mom’s stay at Park Manor. During her stay, the care she received was good, and I was pleased with her overall experience. Unfortunately, once your loved one leaves and you need documentation, the experience is completely different. Two weeks ago, I requested my mother’s complete medical records and spoke with Greg. From the beginning, the process has been frustrating. I called and came in person multiple times, and a week later the records still were not ready. When I called again on Wednesday, I was told they would be available on Friday. When I arrived Friday, I was informed for the first time that there would be a $38 charge for the records. This was never mentioned during any of my previous phone calls or my in person visit. To make matters worse, the employee who normally accepts payments was out for the week, so I was asked to send the payment through Cash App. After finally receiving the records and reviewing them at home, I discovered that several records I had specifically requested were missing. When I returned to address the issue, Greg’s response was essentially that the person responsible for handling the records would not be back until next week. At that point, my request had already been pending for two weeks. Throughout the process, Greg was dismissive, showed little concern, and seemed completely unconcerned about the delays despite knowing I am working under time sensitive deadlines. I have remained patient and respectful, but enough is enough. Thankfully, Ms. Armisha overheard the conversation and immediately took the initiative to reach out to someone who may be able to help resolve the issue. Her willingness to step in and assist was greatly appreciated. I am hopeful that I will not have to wait another two weeks for records that should have been provided correctly the first time.

• M
  Macariose Smith 4 months ago

  I've been getting great service from this amazing facility, my OT, PT is been amazing they always make sure to get my therapy and I've seen significant change in my walking and progress. I would like to Mention DOR Melanie and IT tech Muaz who is always encourages me to get my therapy done. Can't be more thankful.

In the order Google returned them. Not verified by Caring Advisor.