Parkshore Senior Campus

I moved here from Illinois not knowing what to expect. I have been more than pleasantly surprised. The staff have all treated me with professionalism and extreme care. The resident have all been friendly and helpful. I have a feeling that my cat Neko and I are going to love it here!

We had a very pleasant experience on our tour with Mary Richards. She was extremely knowledgeable and so friendly and showed us everything and we toured a couple of apartments. She is such a good person to have in this job, too bad she is retiring! But good luck to you Mary and thanks for that wonderful tour. We think Parkshore is a delightful place.

My parents have been in Parkwood (Memory Care Unit at Parkshore) since June. The experience has been very disappointing. We thought we had vetted the facility thoroughly. They talk a good talk but the experience hasn’t matched. Care has been very poor overall. High staff turnover, erratic and inconsistent care, policies that are sub optional at baseline (bathe patients only twice weekly, erratic and inconsistent wake up and bed times with inconsistent and limited assistance with activities of daily living at these times). Within first 3 weeks my mother got COVID from a staff member (mom was fully vaccinated and boosted but there was a small outbreak started by staff who practice poor infection prevention practices including limited masking), lost both of her hearing aids, despite us providing hearing aid clips as requested by Parkshore). We have been asking for a month for mom and dad to get flu shots and new COVID booster but this hasn’t been done. There is a COVID outbreak on the memory care floor right now with 12 cases (floor only has 20 beds) and the unit is on lockdown. Yet staff STILL not masking. Also, the programming for residents is extremely limited and we have been told is under development. Finally, residents are nickle and dimed constantly for any staff visits that are not considered routine. (We have asked numerous times what is considered routine but we have not received a straight answer.) My mom entered the facility at 102 lbs and quickly dropped to 93 lbs, which put her underweight. We asked that she be weighed weekly — we were supplying Boost already and staff was supposed to be giving it to her. We were charged every time she was weighed. We plan to move mom and dad out as soon as we find a suitable alternative. I caution strongly against Parkshore. I recommend strongly against living in the Memory Care Unit.