Parkview Health & Rehabilitation Center

My mom stayed at Parkview Health and Rehabilitation Center on Legion Road in Chapel Hill from August 4 through August 23. Overall, our experience was very mixed. Some staff provided excellent care, while other aspects of her stay were very concerning. I want to recognize the people who made a positive difference. Her physical and occupational therapy were good, and the therapists, Jessica and others, helped her make enough progress to return home in a timely manner. The office staff was generally attentive and seemed to care about patients’ concerns. Her NAs, Yolanda on days and Kimberly in the evenings, were wonderful and treated her with care. Nurses Alice, Brenda, Trina, and Carla were also attentive, particularly with her pain. Unfortunately, pain management by the doctors was a struggle. Initially, my mom’s pain was not well controlled. How can rehabilitation happen well if the pain isn’t controlled well? My sister and I ultimately had to suggest a medication regimen to the doctors, which worked much better. Families should not have to feel responsible for developing a solution when their loved one is in significant pain. The facility was generally clean, but there were comfort issues. During hot weather, my mom’s room remained around 76 degrees even though her thermostat was set to Cool at 65. The hot water pressure in her private bathroom was also almost nonexistent, making it harder to provide basic care needs. My biggest concern was nighttime care. My mom frequently waited 30–45 minutes or longer for assistance after pressing her call bell. There was an incident where the morning NA found my mom and her bed soaking wet because, according to what we understood, the night NA had not properly cared for her. My mom also heard a night shift NA say, “I can’t wait until I get off because she is getting on my nerves,” after leaving her room. This was extremely upsetting and raised serious concerns about how she was being treated. How can rehabilitation happen we

During my mom’s hospital stay at UNC, she was referred to Parkview Skilled Nursing Facility, and our family has been very impressed with the care she has received. The facility is clean and well maintained. The staff are caring, kind, and incredibly hardworking. Huge thanks to all the nurses and CNAs, especially to Angie and Sheera for the wonderful care and compassion they showed my mom every day. From the very beginning, social worker Marilyn and Parkview administrator Sekithia put both my mom and our family at ease with their professionalism and clear communication about care, expectations and next steps. When the time came to make a long-term care decision, my mom chose to stay at Parkview because she felt safe and genuinely cared for there. I especially want to recognize Business Director Cassandra, who was absolutely outstanding throughout the transition to long-term care. Cassandra combines professionalism with genuine compassion in a way that is rare. She consistently went above and beyond to answer questions, explain every detail clearly, and make sure our family felt informed and supported. Her kindness, responsiveness and human approach during such an emotional process meant more to us than words can express. She made what is an overwhelming transition feel manageable, and my family will always remember her care and dedication. We continue to be incredibly thankful to the entire Parkview team and highly recommend them to anyone looking for compassionate, quality care for a loved one.

The Parkview facility in Chapel Hill was a life changing experience for myself and my mother, who was admitted there to rehab from a broken leg. She was there for about a month, and received both physical therapy and occupational therapy at least 5 times a week. The entire staff was caring, kind and friendly. It was a very positive environment for healing. Sekeithia Jones, the Administrator who runs the facility, is an amazing person who goes above and beyond to provide great service and leadership. I would give Sekeithia and the entire facility 100 stars if I could.