Paul's Run Retirement Community

Google reviews

• J
  Janis G 5 months ago

  My mother was thinking of going to the independent living. She did though break her hip and wanted to go to the rehab there at Paul's Run. The therapy department was wonderful. Sue, Andrew and all were professional and worked with my mom 5 days a week. Never had any issues with PT/OT/SP. The problem was the 3-11 staff in the rehab department. The day shift, Lucy, Amber, Stacy were wonderful. But again, the next shift and the night shift were not as good. My mom would call for a pain pill or for something. They came in several times, shut off the call bell and walked out. They left her in the dining room or in the hallway. She did not need to be in the hallway as she is not confused. She would ask to go back to her room and they ignored her. They would walk by the room, and she would call out as they turn off the light and ignore her. One night my mom called me hysterical crying. An Aide came in and my mom asked to be taken to the bathroom and changed. The girl says NOW???????????? She was rude, threw my mom's pants in the closet on the floor. Now there were several hangers in there and she could have had a little respect and hung them up. She yelled at my mom. Now my mom is very hard of hearing but there is a difference between talking loudly than being angry and yelling. She felt that she was being singled out and did not want me to say anything there as she was afraid of retaliation from the aides. Sometimes the food was good. Other times it was terrible. The shrimp and chicken had so much breading and no flavor. Many times, my mom would say take it back and give her something else. One day the lady was shredding her chicken as it was so tough. My mom told her 3 times she did not want it. The meatballs were as hard as a rock. Many times, she would ask for ice cream and never got it. She was frustrated and I can understand why. Just the littlest things make a patient happy. A smile also goes a long way and just listening. Not sure if my mom now wants to go to the i

• S
  Steven Hirsh a year ago

  Just moved my mom to Paul’s Run. This was a huge transition for my fiercely independent mother. My mom mentioned Paul’s Run having been there years ago and knowing a couple residents there. Sent an email inquiry on a Sunday night and Kim B responded immediately. Over the next few days we toured the facility, had lunch and picked an apartment. Less than 2 weeks later mom is moved in and has a completely renovated charming one bedroom apartment. Every staff member we’ve met has been helpful and caring, from administration, maintenance and food service. Special thanks to Kim B who is a superstar. Also met several residents who were welcoming and positive about living at Paul’s Run. This was the only facility we looked at for mom and it’s a great choice.

In the order Google returned them. Not verified by Caring Advisor.