Pegasus Landing of North Riverside

My husband went into memory care at Riverside Oxford on April 21, 2025. The care there was sufficient but I needed to move him because of location closer to home. I gave a 30 day notice on May 9 and withdrew him on June 9. I expected a refund from June 9 through June 30, as they took the full amount out on the first of the month. I’ve been trying for six months to get a refund and no one from corporate will call me. I would not place my loved one here if you need to take them out for any reason or that perhaps they pass while there. I don’t think you will receive a refund as I have not as of almost December 2025.

Oxford Memory Care has poor business practices. We have been promised a refund for my grandfathers monthly dues after he passed away in the facility this June. 90 days was what we are promised and every time we call we get told when they will send it out. Losing a loved one is a hard and we don’t need this headache. This is so unfortunate because their staff is friendly, they care and we saw it every 2-3days we visited my grandfather. I can only imagine the other corners they are cutting in business that will ultimately impact the seniors at this facility in due time. Go somewhere else.

Halo Hospice is a proud partner of Riverside Oxford Memory Care and we are continually impressed by the quality of care their team provides. This beautiful facility is staffed by a compassionate team who is clearly driven by a sincere desire to offer the best possible support for their residents. We’re grateful for the collaborative relationship and the shared commitment to excellence in healthcare. Freda is their amazing Executive Director, Michelle is very great to work with as their marketer, and Christy is the kind and energetic Activites Director! Please check their facility out for your loved ones.