Penn Memory Center

Google reviews

• A
  Alexis Rayner-Tihansky 10 months ago

  We have been going to Penn Memory Center since 2022 and I am not sure if anyone does their job here. The social worker does not even have a voicemail set up so you are not able to contact her. If a doctor leaves they do not give you anyone in the interim and will treat you as if you are a new patient. Their wait time for Dementia patients is 2 hours in the waiting room after their scheduled appointment time. The PA's are also uneducated. They make promises they cannot keep and will not follow-up on anything. If you can go elsewhere I would recommend it.

• S
  Sam Sylvester 4 months ago

  My wife had an appointment on Friday June 26th at 1230 pm. We arrive at 1220 pm and were told we were late. I'm 74 years old and said I drove 2-1/2 hours in bumper to bumper traffic on 76 and pleaded for our appointment. The receptionist went back and the doctor refused to see her. I was furious, I sent a message on the portal and a girl called me back, she said the appointment was pushed to 1200 pm because the doctor had to leave early. I said we were never notified of the change in the schedule. She put us on hold and came back and told us the number she had called. It was a landline that was taken out of service over two years ago. I asked how she left a message on a disconnected phone line. She had no answer. Waiting for the Penn customer care service to respond. Looking for another memory center to see what's available besides Penn. If I return to penn, I seek another doctor.

In the order Google returned them. Not verified by Caring Advisor.