Peoria Post Acute and Rehabilitation

I had a very positive experience staying at this rehab center. The staff was caring, supportive, and respectful throughout my stay. Maribel is the best nurse. Zak, Rose Mary, Roxie, are amazing CNA’s. Always friendly and very helpful, I felt listened to and encouraged every step of the way. The environment was welcoming, and the programs and resources provided helped me focus on my recovery and personal growth. I enjoyed and really made progress with PT. Liz and Candice are very encouraging. I’m grateful to the entire team at this facility for their patience, compassion, and dedication. I would recommend this center to anyone looking for a supportive place to begin their recovery journey.

For me, the key factors were accessibility, cleanliness, my father’s hygiene, transparency in care and changes in condition, and communication from the case or social worker. Accessibility was one of the strongest positives. I had 24/7 access during my father’s stay. I could arrive at 5 a.m. or 11 p.m. and was always let in without issue. While there were official visiting hours, staff were consistently accommodating when I came outside of them. I never felt restricted, which made it easier to stay involved. Regarding cleanliness, the South Side Respiratory unit was generally clean. I did not encounter significant cleanliness issues during his stay, and overall the environment was maintained appropriately. Cleanliness was not a concern. Peoria did a good job maintaining my father’s hygiene given his condition. He was fully dependent on staff for all care and had a tracheostomy, which makes daily care more complex. Most of the time, he was kept clean and well cared for. On a few occasions, I felt he could have benefited from additional bathing between scheduled bath days, but when I raised it, CNA staff were responsive and willing to assist. When it came to over all transparency in care and changes in Condition. This area was mixed. I was regularly invited to quarterly care conferences with nursing, respiratory, therapy, and other staff. These meetings were meant to review progress and allow family input. However, about half the time I was invited, accepted, and never received a call. I did not escalate this, so I also take some responsibility. Staff communication also varied. Some were helpful and approachable, while others were less receptive to questions. Staff generally did well notifying me of changes in condition, but medical terminology sometimes downplayed seriousness. With frequent updates—even for minor issues—it became harder to identify what mattered most. This became clear toward the end when my father developed bed sores. Some were serious but described

My dad was there for 6 days and then we discharged him. We could not leave him any longer. He was supposed to get therapy for one hour a day, he got 15-20minutes. One day it was cancelled, so he just roamed around in the hallways, slept or sat just waiting for the day to go by. They gave him pureed food for 3 days when he eats solid food just fine! Nobody knew why that happened and only the dietician could change it. After she "changed" it, they still brought him the same food. We had to take him food daily, which unfortunatly we could only take him dinner. Medications, he told them not to give him Oxycodone. It was "changed", when I asked about his daily meds they had given him the Oxy! He would halucinate with that. So earlier I called and wanted to make sure they didn't give it to him and they told me no, that it had been days since he had it. I get there and my dad seemed "off" I talked to the nurse and she said they gave him Oxy. I said someone had said no, her response " she must have just guessed". What?? Then she laughed! They take forever to do anything for patients. It was so sad seeing my dad doing nothing for days. I forgot to mention a nurse came in with a document for my dad to sign. Thankfully we were there and it was for his depression medication. First of all, he doesn't take any depression medications! When we told her that she looked at the paper and said oh my bad this is not for you it's for another patient. So I'm assuming that if we had not been there, my dad who is mainly a Spanish speaker would not have understood what was being given to him and maybe would have signed it and they would have started to give him that medication. We called and complained about several things and we were supposed to get a call back from the director. It' been over a week and nobody has called us. My dad lost 5 lbs in 6 days from being there because he was not eating the pureed food. When I call to let them know I was taking my dad out they told me there was no