Peregrine Senior Living at Orchard Park | Memory Care in Orchard Park, NY

Peregrine Senior Living at Orchard Park is the best memory care unit in the Western New York area. Executive Director Melissa Burton and her staff of amazing professionals truly care about their residents. Executive Director Burton selects the very best people to work here and she makes an effort to retain her talented staff. She always listens to the needs of the resident and their families. There is truly a special place in heaven for all the employees of this facility. Alzheimer’s and dementia are truly ravaging diseases, but the residents here get the best possible care. Every single resident is treated like normal human beings. The staff is also specially trained to deal with patients with memory care issues. They have empathy, and they are always positive and kind to the residents. The facility is always clean. My mom’s room is kept nice and clean, and her clothes are washed and put away nicely too. The food is also good here and the staff look for innovative ways to improve the food choices for the residents. At a family meeting, they asked for their family to provide the residents favorite meals so they could incorporate it in their menu. The staff also ensure that each and every resident gets their showers, dresses daily, and always looks neat and clean. They provide lots of activities to keep the residents busy. Family is also kept apprised of their loved ones, and the communication with the staff about my mom had been outstanding. My mom is safe and happy here. It may seem unusual to say that a Alzheimer’s patient with advanced dementia is happy here, but my mom is truly happy living here. No one should have any hesitation in placing their loved ones in this community. In the hotel industry, only exclusive hotels qualify for Forbes 5-star. If there was such a standard for memory care units, Peregrine Senior Living of Orchard Park would be a Forbes 5-star!

At Peregrine of Orchard Park we have learned firsthand that caring for a loved one truly takes a village. The staff here has become part of our extended family over the past several months. They know our mom—her habits, her humor, her preferences—and they honor her with personalized attention that makes her feel seen. The way they protect her dignity means everything to us. Even on her harder days, she is treated with patience and respect. The administration is seasoned and steady, handling any and all concerns quickly, thoughtfully and creating an inclusive environment offering much appreciated guidance and assistance from the very start of our journey. What touches us most is the compassion woven into everyday moments. You can’t fake that. Whether it’s a caregiver offering a gentle word and a helping hand, a medical technician noticing a small change in her mood or abilities, any and all staff members stopping to make her laugh or feel included, it’s clear that the team is genuinely committed to their residents. For us, the biggest gift has been peace of mind. Knowing our mom is safe, respected, and surrounded by people who care about her well‑being has made all the difference. We’re forever grateful for the community they’ve built and the heart they bring to their work every day.

Placing a loved one in memory care is one of the hardest decisions a family can make, but the compassion, patience, and dignity shown to my mother have brought our family tremendous peace of mind. The staff treat her with genuine kindness and respect every single day, and it is clear they truly care about the residents as individuals, not just patients. Communication with families has also been wonderful, and we are always kept informed and included.