Philip Benjamin Tower

We had a change of management in January, BJ Murphy passed away suddenly and the community held it's breath. BJ had been here since most of us could remember and kept a complex balance of order and compassion for aging residents in balance. After some time of transition our new manager was named and we finally quit holding our breath and are continuing to breathe sighs of relief. The district manager Ms. Crudup & Ms Thomas have done a wonderful job with the transistion. Replacing a manager that has been here for at least 30 years is no small task. While not every little detail has been discovered or ironed out- the current management has proven that they compassionate & fair. Most importantly they have demonstrated that they are willing to stay the course with compassion & presence-making adjustments all while upholding fair housing standards and following the letter & spirit of the law. They have respect for the dignity of the residents & compassion for emotional needs in the process. Both Ms. Thomas & Ms Crudup are good listeners who make time to understand situations and offer solutions that still abide by regulations. This is no small task and they both navigate with presence and patience. They are never dismissive or condescending and manage to still explain solutions in a way that is easy for some folks with cognitive issues to understand. Of course there have been missteps, if you're not making mistakes you're not doing enough. The important part is the spirit in which they manage. Not everyone is going to like what they do and that is life. It has been almost 5 months and we are all learning to trust each other and understand that it will all be good. In these times of turmoil and housing insecurity it's a relief to know we are still in good hands. The transition has been much smoother than I expected, there are so many moving parts, different personalities and so many details to manage in a buiding to this age. Many thanks to management for

Is the best place for old people. However you must have money to pay monthly. Apartments are nice. In eat floor you have a place to put the trash. A little door you can throw out and it goes down. Also several activity for old people if you want of course. Easy way and entrance for 911 and rescue. Laundry, you also can wash your clothes. Air condition during all day. At 5:00 p.m. they always ask to the old people if they are okay through microphone. They have also a library. They have a bell for fire protection safety. And if you are approved by an interview you can stay few days with your old family. So is nice.

I had experienced the wrath and aftermath of Hurricane Helene in Florida. It left me shell-shocked and uncertain about many things. I finally found permanent residency at Philip Benjamin Tower, where I was greeted by LaLa Thomas. She eased any anxiety I felt as she calmly took me through the process of moving in. Her professionalism was top notch. But it was her pleasant and reassuring manner that shone light into a difficult time. To this day she continues to combine professionalism with kindness. All the staff are equally efficient and pleasant. Maintenance requests are handled immediately and always with a smile. Things around here run smoothly.