Pine Point Center

My brother-in-law stayed at Pine Point Center for several weeks following a hospital stay. My sister ultimately had to remove him due to what we experienced as a dysfunctional and poorly coordinated environment. I deliberately waited until he was no longer a resident to post this review because we were concerned about potential retaliation while he was there. To be fair, there are some positives. The Physical and Occupational Therapy teams were good, and a few CNAs stood out as genuinely compassionate and dedicated to residents. Some nurses were also kind and clearly cared about the people in their care. Unfortunately, the overall experience raised serious concerns. Communication and coordination of care were very poor. While individual departments appeared to focus on their own responsibilities, there seemed to be little oversight of the resident’s care as a whole. We never received a clear care plan or meaningful discharge strategy, and it often felt like no one was tracking progress or communicating effectively with our family. The food was also extremely poor. Residents frequently complained about it, and we had to bring outside food regularly to ensure my brother-in-law was eating enough. Administration was another major challenge. The Executive Director was difficult to reach and dismissive in interactions with families. In already stressful medical situations, families depend on responsive leadership and clear communication, and we did not experience that here. The social worker assigned to our case was new and appeared overwhelmed. Unfortunately, this meant basic discharge planning support was lacking. My sister ultimately had to research alternative facilities herself, send referral packages, and coordinate the transfer because we were unable to get assistance from the facility. Throughout this experience, our family kept detailed notes of interactions, requests for assistance, and the responses we received. If you ever find yourself with a a loved on

Therapists were great. Everything else was subpar. Food was Ok. Was told therapy was arranged for home care. Was never referred. Long waits for requests. One room was hot, adjoining room cold. Not a great experience.

I wish I could give this place 0 stars. My mother’s care here has been absolutely awful. The doctor and NP are the only two people in this building(as rare as that is) that actually care about the patients/residents. I witnessed a CNA yelling at a resident who clearly was mentally impaired for over 10 minutes one day. My mother often doesn’t get medications when she is supposed to, skipping doses and care. Sometimes they give her too many doses which landed her back in the hospital for a week. It often takes an hour or more for call bells to be responded to. Another time another resident fell out of his wheel chair and yelled for help for over 20 minutes and every resident in the wing pressed their call bells, finally, I left my Mom’s room and went to get someone to help him myself. As if all of that wasn’t bad enough, the facility is unclean and everything is sticky. The rooms are not setup for rehabilitation in mind. My mom can’t even get to her own dresser as the room is setup in a way that her walker can’t move around her bed which puts her in danger. I would not ever put my mother back here and you shouldn’t either.