Poet’s Walk San Antonio, A Juniper Community

Google reviews

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  M Rangel 3 months ago

  Would not recommend Poet's Walk , they have a lot of issues to work out. My mother was at Poets a little over 2 months 2 long. The facility demonstrated the inability to provide appropriate, safe, and adequate care consistent with my mother's medical, physical, and cognitive needs. We had to pull her out because continued placement at this facility presented an unacceptable risk to her health, safety, and well-being. The concerns regarding the care provided to my mother during her residency since her admission in early May 2026: My mother retained the ability to communicate to a meaningful extent, ambulate with the assistance of a walker, and required only minimal assistance with toileting. Since her admission to Poet's Walk, however, she has experienced a substantial and alarming decline in her physical, cognitive, and functional condition. This decline is the result of negligent care, inadequate supervision, improper hygiene assistance, and the unnecessary or excessive administration of medications. This facility only wants to medicate residents so that they don’t have to deal with them, on multiple occasions, members of the staff reached out so that we can approve more medications because my mother was considered "disruptive." This raised significant concerns regarding the appropriateness, medical necessity, informed consent, and clinical justification for the administration of psychotropic or other behavior-modifying medications. Our concerns extend beyond medication management. On multiple occasions, my mother was found wearing heavily soiled incontinence briefs, and on one occasion she was in a pool of her own urine. These conditions reflect a failure to provide appropriate hygiene assistance, timely toileting, routine monitoring, and the basic dignity to which every resident is entitled. Lastly, and the most troubling, is the number (about 25) of falls my mother sustained while under the care and supervision of Poet's Walk in just the short period she resided

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  Mary Lenz 2 months ago

  We moved my mother into Poet's Walk a month ago and it has been such a positive experience. She is smiling again. We had such a hard time making the decision to move her but knew we could not provide everything she needed at her home. We are back to having our mother again. Thank you for everything.

In the order Google returned them. Not verified by Caring Advisor.