Porthaven Post Acute

I’ve had a wonderful experience with this skilled nursing facility. The staff are compassionate, professional, and truly dedicated to providing quality care. Everyone works together to create a welcoming and supportive environment, and it’s clear that the residents’ well-being and dignity are a priority. The therapy and nursing teams are attentive, knowledgeable, and caring. I would absolutely recommend this facility to anyone looking for skilled nursing or rehabilitation services for themselves or a loved one.

I’m a patient currently in care, I’m 22. Wait times for me have been upwards of forty minutes, my senior roommate reports upwards of an hour. They have messed up medication and given me an allergy medication and have attempted to give it to me twice more- it’s on my allergy list file- even arguing with me regarding it Sass for requesting the names of pills I’m expected to swallow “can you just take them I have more patients” “you’re slowing me down I need you to take them” “I don’t make those mistakes… well that’s not me”- proceeds to miss two medications on my list of at least 9 but I don’t know for sure because I haven’t been given everything. Requesting papers takes days despite ability to do it when requested because the request just isn’t honored. Sass around benign things like showering at night “shower at night, why?” Said within earshot Being abandoned or left for extended periods of time mid act like sitting on a commode I need help getting on and off to do so safely with a leg that’s not supposed to be below my heart for more than a couple minutes, regularly I’m left alone while already done for ten minutes because the staff member left to do something. Left alone in the shower after only one check in yelling for help for fifteen minutes but having been left alone for 25/30 minutes after initial check in to see if I was done- found staff member chatting with a coworker Have had pain meds withheld by the same staff member twice Once for mistaking me for another patient, and the other time I’m not sure, I had requested pain medication and anti nausea- my anti nausea, they came back with the allergy listed medication I can’t have while I was waiting to use the commode for over forty minutes, requested urgent help and they left me to continue waiting. A nurse that didn’t have me listed in her care finally helped after I watched several other staff members including another nurse just look at me then walk away. I was yelling “hello, please help me” “hell

Porthaven treated my uncle very well during his stay there. The staff was attentive and helpful. The therapy team did a great job in helping him get back on his feet. I have to stay our family was pleased and thankful for the care he received there.