Portola Gardens

Google reviews

• C
  C W Zeng a year ago

  We chose Portola Gardens to care for our mom during her time in hospice, and overall, we’re grateful we found this facility when we needed it most. The staff showed genuine compassion, and the administrative team was consistently responsive and supportive. Our mom didn’t speak English, but the diverse staff was patient and respectful in their interactions with her, which meant a lot to us. The facility is quite busy, with different caregivers working across various shifts. Because of this, we found it necessary to communicate our mom’s needs multiple times to ensure continuity of care. At times, it was concerning that some team members weren’t initially aware of her fracture, but once we brought it to their attention, they made an effort to relay the information to others on the team. Despite some communication challenges, we appreciate the kindness and dedication of the staff. Their care helped bring comfort to our mom and to us during a very difficult time.

• E
  E Pepin 5 years ago

  My family member resided at Portola Gardens for 4 years. The facility was renovated in 2019; it offers a pleasant and welcoming front room where residents are able to lounge and watch television. There is a sun room that offers plenty of natural light, where the residents can sit and relax; it also faces the backyard, where the residents can sit on one of the benches and enjoy the fresh air. The bedroom faced the backyard, which allowed privacy, a view of the trees and the ability to admire the flowers during the Spring and Summer seasons, and fresh air from the window. The staff is dedicated to their residents, some went above and beyond with compassion, kindness and personal/genuine care, which I will always appreciate and hold dear to my heart. Communication with the staff was beneficial in determining individual needs for proper care and practices. The staff was always available to talk and answer questions. The facility worked very closely with SF Health Department during Covid-19 to ensure the safety and well being for the residents and staff. Our family greatly appreciated their care for our loved one.

In the order Google returned them. Not verified by Caring Advisor.