Potomac Falls Health and Rehab Center

Very Disappointing Experience My mother spent approximately 2½ years at Potomac Falls Health & Rehab, and unfortunately, our experience was extremely disappointing. As her family member and only advocate, I repeatedly expressed concerns and made requests regarding her care, but many of those requests were ignored or never followed through. There were multiple occasions when my mother was left in feces for long periods of time. I would call the facility to address concerns, and there were times when my calls were ignored or my concerns were not properly addressed despite repeated attempts to communicate with the staff. I was also very unhappy with the basic care she received. She was not consistently bathed on the days we were told she would be. There were visits when I found her with dirty clothes and a visibly dirty face. It was extremely upsetting to see my mother in that condition and feel like I had to repeatedly ask for basic care to be provided. I was also disappointed with both the nursing staff and the business office. Communication was often frustrating, and I did not feel that my concerns as her family member were taken seriously or handled appropriately. The food was another major issue. In my opinion, much of the food was almost inedible, which was especially concerning for someone who depends on the facility for her meals. After 2½ years, I cannot say that I was satisfied with the level of care my mother received. I believe families should be able to trust that their loved ones are being treated with dignity, cleanliness, respect, and compassion. Unfortunately, that was not consistently our experience. Overall, based on my experience, I would not recommend Potomac Falls Health & Rehab to anyone who is looking for a facility to care for their loved one.

Such an amazing facility! The staff are amazing and really go above and beyond to care for the patients. My mother has been living in the long term care facility for over two years and our experience as a family has been exceptional. The facility management and unit staff are great professionals. We feel very grateful to have our mother in such a clean, diligent and professional facility!

I hold so much respect for the people here that dedicate their time to caring for mine and other’s loved ones. It’s greatly appreciated by mine and so many other families. I think people should keep in mind that there are a shortage of healthcare workers in this country, and nobody can care for your family member the way you can yourself. But this facility is quite spacious and clean and I appreciate every staff member that works here!