Potomac Valley Rehabilitation and Nursing Center

Being at Potamac Valley has been one of the most extraordinary times of my life starting with entering the facility you are greeted with such smiling and welcoming staff and receptionist. Moving into where I spend my month into the Arizona wing are the nurses where they welcome me with respect and kindliness. I met so many great staff person's on my first day I lost count but everyone was helpful and kind. I love their activities department. Ernesto can really sing and I love Ms. Carmen and how nice she is.They have so many wonderful activities like bingo and arts and crafts. I also enjoy going to rehab and working with Rosa, Chrystal and Martin. They pushed me to keep going even through the pain because it was going to help me in the end and it did. Thank you to Cita the supply lady who supplies me with the incontinence care supplies when I needed them I really appreciate it. Thank you for anyone I forgot to mention thank you to the whole Potomac Valley family for making my stay there enjoyable and may God bless you all!!!

This place is the worse. I had to remove my mom from this place because of their lack of care for her. My mom doesn’t have dementia, and is very aware of her surroundings. She was there to get help with rehab and steady medication flow for an infection that she got after having surgery. My mother’s first night there, they neglected my mother who was in pain. They did not follow the orders from the doctors to administer her medication in a timely manner. My mother called me complaining that they took her medication out of her bag. She was in pain, and that they are not giving it to her. I called them and asked about her medication, and they stated that that the pharmacy didn’t send it. When I told them that the hospital sent it over in her bag, they Al of a sudden found her medication. When my mom called for help to use the restroom or to have her bag changed, they wouldn’t come, so she had to get out of her bed and do it herself. No one changed her bed, when she asked for crackers, they gave her two, she asked for water they gave her lukewarm, she said she was hungry, they told her the kitchen was closed. My first visit there, I walked in to one staff member doing another staff members eyebrows or lashes. It smelled like pee, the furniture was from the 60’s / 70’s, peeled paint on the walls, bathroom fixtures old and not cleaned. What they feed them was so disgusting. Just because most of those people are dementia patients, they should not be cared for in that manner. My mom needed her bag changed, and one of the techs took a cup out of the trash and filled it with water and tried to pour the water in my mother’s colonoscopy bag. My mom called me crying and upset. Because I called and told them my mom was aware of what’s going, and the fact that she was a CNA, she worked housekeeping, and she just retired from a hospital, she knows how she should be treated. I took my mom out of this place, and the EMT’s came to transport her back to the hospital. Potomac Valley r

I was very satisfied with the care and attention that I received from Potomac Valley when I was recovering from a hip injury. They have an excellent rehab staff that knows how to care for their patients - I observed how they gave very personal care and designed a specific exercise routine for myself and the other patients. They encouraged you to work toward a higher level with the goal if you could so in order to speed up your recovery. The nursing and patient care staff were very conscientious and dispensed your medicine on time, listened to your concerns, and were problem solvers. They had a great activities program that offered a wide selection of activities that you could participate in and even try new things - everyone enjoyed the varied offerings. I highly recommend them as I did for my own family member who also was a patient there.